Hampton Inn and Suites Fort Mill, SC

The breakfast was very good and the kitchen/dining area were kept clean.

The used towels were not removed from the shower area. Very minor detail!

When we arrived at 11 pm, after driving 2 uhaul trucks 600 miles, we were told none of our communications regarding moving our check in date out a couple of days, through booking.com, had been forwarded to the hotel and they had us down as a no show! Luckily, Nadia and her mgr were able to work their magic, with amazingly positive and kind attitudes, to find us a room. They stated they only have trouble with communications through booking.com, not any of the other booking sites! Nadia and other staff members at the hotel txt us 2 times the next day to make sure we had everything we needed, and Nadia even helped me find a close place thst I could walk to to get dinner and bring it back for my friends after an 11hr day of unloading the 2 uhaul trucks. The breakfast was the beast ive ever had both mornings! I cant say enough great things about the hotel and staff!!! Ill never book through boking.com again. Shelley

Booking.com should have forwarded my 10 messages regarding the postponement of my arrival to the hotel!

It was easy to get to and felt safe

Nothing

It was good and clean

The pillows on the bed are terrible need full-size pillows