Residence Inn by Marriott Cleveland Avon at The Emerald Event Center

The rooms are like mini apartments, full kitchen with a two burner cooktop and even dishwasher. Cabinets already have dishes and cookware for you to use. Living room section is very comfortable with a sectional that can be pulled out for an additional bed. The bedroom area is peaceful and comfortable, I slept like a baby! A the bathroom has a walk-in shower with plenty of space, very clean and they are kind enough to have full sized shampoo, conditioner and body wash available for you. All in all 10/10 will definitely recommend and return!

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Centrally located and good breakfast. Room was upgraded which was a tremendous help.

One staff member acted like she didn’t want to be bothered. Needed clean towels and it was an inconvenience.

Everything

Nothing

I love the idea of roasting marshmallows on the fire pit the easily accessible pool and the hot tub which is the reason I went to begin to get a good warm soak after a long work week

I got to the hotel at 4:15 in my room still wasn’t ready. The front desk receptionist was not nice. She was very rude to me as if it was my fault that my room wasn’t ready when I booked. I said I needed the room ready by four I had to wait my room was not ready until 445. I was not offered any apologies. I was just told I could either wait out there or I could just wait to be checked in There was no apologies. Not a discount was offered nothing just rudeness. I didn’t like the fact that we did not have access to the pool. We had to go to the front desk person to get into the pool and she was very rude. The hot tub is no longer there. It was removed, but when I called and when I looked online, it said that they had a hot tub and a pool. I just don’t like when things aren’t upfront. If it’s not there, please don’t tell me it’s there because it looks like it’s been gone for a couple of months nowI just like for people to be completely honest so that I can make my decision. The hot tub was my reason for going completely. It was not OK. The worst part is this isn’t my first time staying at this hotel I’ve stayed here multiple times and it was always great this time. I don’t even know if I would ever go back.