Front desk clerk wouldn't give me my points for staying and not having my room clean while I stayed there and she was rude

Breakfast was over before I made it down both days so I don't know

Breakfast should last until 10/10:30

How close the hotel was to everything

My room was supposed to be 226.00 but I got charged 250.00 Our room was 20 ft from a train track that ran every hour Got up the next morning and wanted coffee but the front desk told me no it was for guests like I was a bum that walked up off the street instead of asking if I was a guest totally disappointed and frustrated

Location

Bathroom shower floor was stained from previous customers black hair dye which was not bleached clean which we didn’t know until inquiring about why the shower floor was black. I was too tired to ask for another room. Shower door magnet was broken which prevented the door from closing which allowed for water to spill on the bathroom floor. The mattress was hard as a brick. I Ike a firm mattress- but this was ridiculous. I have stayed at a lot of Residence Inn hotels and this was disappointing. I took pictures and video of room 419 at this location and showed it to the front desk staff and nothing was done. We won’t be back.

Excellent staff incredible Breakfast that included Turkey Sausage, Quiche , and a great tasting coffee! Hotel was nice clean and comfortable! Location was great also in walking distance to the Shreveport's Louisiana Boardwalk.

Few stains on the couch and curtains!

clean, and bright

loved everything

The lobby area is quite nice and welcoming. From a distance, the hotel looks super nice. The beds were super comfortable.

Unfortunately, upon closer examination of areas within in the room, one becomes acutely aware of how dirty the room actually is. The sofa cushions were covered in disgusting stains. The pull out mattress within the folding sofa bed were also covered in stains and the sofa bed was basically falling through the springs. My son sat on the side of the mattress and fell through. The floor wasn’t vacuumed well and there was evidence of a previous guest’s dinner remnants on the floor under the table. The location of this hotel cannot really be helped by the employees there, but one must realize they are just a block or so from a sketchy neighborhood. I definitely didn’t feel safe going to my car at night. There was a crazy person screaming across the street at another man about how he was going to kill him. They were apparently from the neighborhood there. I feel like a fence around the perimeter or constant security out there (at least at night) would make guests feel safer.

location was good. nice big room

the breakfast was probably some of the worst I’ve ever had. so bad in fact, that I will reconsider staying here again.

rooms were awesome !

room was also haunted

close to casinos

room smelled like mildew, floor was sticky, blinds had holes ,sink in kitchen smelled rotten and toilet was clogged just by using it to pee , had to us room spray and Lysol that I packed.

the space of the room

the smell in the room and the shower was nasty

Everything!!!