Breakfast is good; the room is clean.

It would be better if the WIFI signal were stronger.

location

the staff we got in to check at 5:30 pm and they have no rooms cleaned we had to wait 15 min to clean our room . the staff was sitting down chitchatting and they run to clean the room when I got mad at them I asked for a manager on duty and guess what the recipient told me she is at home and can’t get in contact with her unbelievable after driving 6 hrs and have meeting in the evening and you come to your hotel and they treat you like that never again at that location

location and room was nice

Breakfast was over before 9am

clean

surrounding area a little sketchy

close proximity to where I needed to be, breakfast selection was great.

restroom was not clean, there was dried blood on the floor and the toilets clearly had not be cleaned. carpet needed to be vacuumed and the light switches were filthy.

Staying at Holiday Inn Express Fort Worth West, an IHG Hotel was the worst of the worst experience we ever made travelling to the US. We are travelling to the US for 15 years now and never made such an horrible experience. First, we booked a room which was highlighted as a "2 beedroms appartment". After a long 6 hours drive we arrived with 3 little tired children and the hotel told us they don't have such a room. They claimed that booking.com has made a mistake when describing the room as a 2 bedroom appartment. When we did the booking, we wrote that we are 5 people, 2 adults and 3 children from 5-10yo. They didn't even prepare the sleeping sofa as the fifth bed. So even when they don't have 2-bedroom appartments they could at least have prepared 5 beds for 5 people! So we checked in to a room with 2 twin beds and a bed sofa and waited for the sofa bed to be prepared. When the lady arrived with the blankets, we had to prepare the bed on our own. They didn't even do any bedding service. We told the lady, that we don't have enough towels. Only 2 towels for 4 people where in the room. She promised to bring another 3 towels so that each person has a towel. It never happened. After 2 hours we called them and asked for the 3 missing towels. Somebody came and only brought 2 towels. She vanished before we could count the towels. My husband called the reception and reminded them, that we ordered 3 towels. The reception lady said that they don't have more towels and that we as a family should share the towels. I was so upset and called the reception again. They then agreed to bring us the missing towel. It took us over 2 hours of our precious holiday time just to get enough towels. We then went out and had a rough night due to a family in the upper floor partying and running around until 3 am. On the second day, when we came back from the city, they didn't even clean the room. The Bathroom was cleaned, but they left all beds as they were.

it was new. it had full size Dove products so we didn’t have to unpack all our toiletries for just 1 nights stay

not right on I20

Very clean and close to the Dickies Venue.

Took a while to get me checked in.

Staff was great. Made us feel welcomed.

There wasn't any hand towels to bathe with.

great location, great breakfast, comfy bed.

Dirty shower and random stains on the walls.

the staff was very nice and helpful

the smell of the room

Clean rooms, great staff

It was walking distance to places to eat

The breakfast was excellent,and the people.

The room was clean and the bed was comfortable. The breakfast was great!

The room smelled stale when we first entered as tho it had been closed up for awhile. The shower needs to have more water pressure. The comforter on the bed had several stains. I'm sure it was clean, but when you pay over $100 a night I don't want stained linens.

I liked the design features in the lobby and the friendly staff. The hot breakfast was outstanding.

Friendly and helpful staff and clean place

Location

I accidentally left my designer shirt and pants. Called several times and no one would take time to help find them