La ubicación , las recepcionistas excelente atención y la parte del desayuno excelente personal

Las instalaciones sucias , no le hicieron limpieza a mi habitación durante mi estancia , no funcionaba la piscina , no funcionaba el aire acondicionado, sonaba horribleeeee aparte de que no enfriaba parecía un ventilador , el baño sucio , las sábanas sucias.

I enjoyed everything except for my purse being stolen.

My purse was stolen at the restaurant

Location

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I had an extremely disappointing experience with this hotel. I had made a reservation through Booking.com two months in advance, it was confirmed, and everything was ok, but I had my international flight delayed, I arrived at the hotel early in the morning around 01:30 AM, but in the hotel I was informed that it was fully booked with no available rooms for me and my wife. Having to leave the hotel at such an early hour, especially after a long flight, was inconvenient enough. To make matters worse, I was charged for not showing up at the hotel. Days later, when I approached the hotel manager, I was told that the hotel was not responsible for the charge, placing the blame on Booking.com, while Booking.com insisted the issue was with the hotel. This lack of accountability and finger-pointing only added to the frustration. Moreover, attempts to communicate with the hotel through Booking.com's messaging system went unanswered. If you are considering this hotel, especially as an international traveler, I would advise checking for any potential flight-related issues in advance. Otherwise, you might encounter the same problems I did, with no one taking responsibility for the inconvenience and an unwarranted charge for a no-show on top of it all. The disrespectful and dishonest treatment of the hotel manager Even though I explained what had happened, I said that there was nothing I could do and that the problem was mine with Booking.

Breakfast was excellent. Location was perfect.

Desk was about to break. And bathroom sink faucet was busted up but we could use it.

Dirty and there was alive roach in the room. Manager did not handle the situation. They lied and said I was going to get refunded and I never heard from them.

The room and breakfast was very good. The ladies at the front desk was very patient and helpful. The breakfast lady I’ll give her a 10/10 she was on point with everything all the mornings I was there.

That the housekeeper didn’t come not one of the four days I was there to see if I needed anything. I had to call for clean towels and bath clothes.

The staff was polite and courteous.

The air didn’t work in our room or the rooms of other guests that we spoke with at the hotel.