TownePlace Suites by Marriott Waco South

From the moment we walked in, Robert Gonzales made us feel like family. He had a big smile and quickly helped us get checked in. When I didn’t know my Marriot #, he looked it up and wrote it down for me for future reference. I’m booking my future stays in Waco at this hotel!

It would be nice if you sold small hair spray bottles with your little store.

Rooms felt and looked clean. Location of the hotel was also a plus.

Didn’t that when I booked the room through online it gave me a different price and at the check in they charged me $180!?

The property was so clean and fresh. We loved it. We will be back!

We loved everything. We will be back!

Beds were comfortable

Checked in around 9:00pm with husband and 4 year old and infant. Went to our room, had a nice size suite with king bed and sofa sleeper, plenty of room. We went to turn TV on it didn’t work, called front desk. They came up and tried to fix it, no luck so they call a customer service line and spent over 30 minutes trying to fix it. Finally it is after 10:00 and I said can you just give us another room? He acted like if I have too, he treated us like we broke the tv. So he did assign us a new room, but it was much smaller and not very nice. The room was very hot and the ac did not work very good, made all kinds of noises. For the price we paid it was way too much for the room and bad customer service. We will never stay here again.