Holiday Inn Express & Suites Toledo West by IHG

Friendliness and convenient location

Comfortable beds. Good breakfast.

Cleanliness, very quiet

Breakfast was surprisingly great! Some different things different days. Thank you for the gluten free options! One of the front desk ladies was super kind. She gave me extra towels when I told her we had 4 people staying.

Housekeeping only came around the first day and we were there for 4- no new towels, no trash taken out, close to running out of toilet paper. There was a pile of trash by the bin in the hall. Not sure if someone quit, got sick, or stopped doing their job. Also our room keys kept deactivating, and every time we got it fixed the other ones would go out. Super annoying when we were getting back late. Lotion in the bathroom is super watered down. Makes it seem like you slapped the Dove lable on it but I don't believe you...