Hilton Garden Inn San Diego Downtown/Bayside, CA

Very accessible to everything loved the location!

Property was great pillows were not Comfortable.

It was generally very aesthetically pleasing and very central to downtown San Diego attractions.

There were ants in the room upon arrival but we already payed for the room and no where else to stay

Walking distance to Little Italy which has a lot of restaurants

We purchased breakfast , which wasn’t the best and finished at 9am on weekends. We were not advised on check in and for International travellers with jet lag we missed it. I paid for 2 people for 3 days and only used it once.

Good location.

Horrible check-in experience. Check-in time was 4 PM, we arrived at 4:30 PM and we were told that our rooms are not ready. I stay in hotels very often and it is the first time someone told me my room is not ready after checkin time. We asked to talk to a manager which never happened. They kindly ignored our compensation request and speaking with manager request. Finally, instead of charging my credit card for possible incidentals, they charged my card for the entire stay even though it was pre-paid already. They realized and said they will release the charge. I am following to make sure that they refund my money.