The rooms were spacious, there was an indoor pool, good breakfast, and a store. It was also safe and close to a lot of restaurants

The parking is not manageable for people with young kids and luggage.

I had an outstanding experience at this hotel, largely thanks to the exceptional staff at the reception. They were not just helpful but went above and beyond to assist me. I encountered difficulties with the car rental company and had to wait for the roadside assistance for 2-3hours, which unfortunately never arrived. However, the hotel staff took incredible care of me, providing assistance and, in the end, even managing to get the car running again. This was more than just a service; it was a beautiful human experience. I am truly grateful for the care and support I received. Despite the challenging situation, the hotel staff turned it into a positive and memorable experience. Thank you so much; I will never forget this gesture of kindness! The hotel was everything I expected – a nice, spacious room, convenient hotel parking, and a comfortable bed - the suite provided everything necessary for a restful night.

It was great as always

I wish they would offer a discount to people that are there for medical reasons my wife is trying to get on the transplant list she has kidney failure it would help to get a break if she gets a transplant we will have to stay at another hotel that offers a discount

How clean it was and how friendly the staff was

Parking

The hotel itself was fine. Most of the staff was as well.

Having to park down the street and around the corner at night with no prior warning and walk back to the hotel IN THE DARK ALONE IN A STRANGE CITY (hotel only has 75 spaces for 150 rooms). Then having to walk IN THE RAIN the next morning because the shuttle could only take me part of the way back to my car. Also not being told upfront that I would be paying for said parking that was down the street and around the corner.

When we arrived the lady that checked us in was very welcoming, polite, and greeted me with a smile. All while her system had crashed she never onces showed any displeasure with the situation toward myself or any other guest. She was there the next morning when I checked out I wish I had written her name down, she is truly the face you want at every front desk.

location of the parking lot, but who ever likes parking?

Location was good

One bed smelled like perfume, there was lots of noise, there was a man I spoke with prior to arriving that was very nice, but the ladies at the desk when I checked in were less than helpful. The toilet paper was the ultra cheap kind that is super thin.

The lady at front desk was very friendly and helpful. She was able to arrange early check in for us which was much appreciated.

Room next to us was noisy but they quieted down around 11pm

Everything was nice. Everything was clean and neat. Had early appointment so didn't get to have breakfast.

Being given a room upgrade. I ordered 2 beds and got only 1.

It was secured.

Not really anything

Breakfast was wonderful, room was very spacious and clean, staff very nice, and wonderful location to the hospital.

Indoor pool was too cold.

It was good had a great selection and plenty to eat

Needed to have some meat like bacon or sausage

Breakfast was nice to have available. The staff was super friendly and helpful before, during, and after our stay. The room was very nice and very affordable and the location is central in the city.

The breakfast was not especially tasty, to be honest. One side of the hotel is across the street from a nightclub, although they were willing to move us to a room on the other side.

Really good location, nice bedroom and very comfortable bed. Breakfast was good as well but the most amazing thing is the staff…they are all so nice and helpful!

Our stay in Birmingham was awesome 💯

We love the customer service

For a $15 parking fee that was advertised as $10, the “secured” parking lot wasn’t that secure. Anyone could walk through there, they just couldn’t drive through there. That was the only “secure” thing I saw for the jacked up parking fee. But once on the inside it seemed secure with all the comforts of home.

Unless you like the homeless hanging out at the entrance and listening to the sound of sirens all night long, I wouldn’t recommend staying here. It was listed there was a parking fee of $10. That was falsely stated. They charged my credit card $50 for their incidental fee and are keeping $15 unbeknownst to me for the jacked up parking fee. It feels like there’s no full disclosure, but their right to change their policy on a whim and charge me for it. I DO NOT like this unfair business practice. They should be held accountable for false advertisement.

Did not eat breakfast

The parking was a little inconvenient hard to get too

very large room with all equipment! breakfast crew was top notch!cheerful n absolutely clean

It was a very nice welcoming hotel

Nothing, it was great

Room was spacious

No on site parking! Public parking in a garage that forced you to walk through a sketchy area to get to your vehicle. Cost to park $24/day. The noise from adjacent night clubs was horrible until well after midnight. Do not stay here is you’re planning on any sleep.

EVERY SINGLE EMPLOYEE we encountered during our visit was AMAZING. Every interaction was kind, considerate and professional. Only remember a couple of names but Everyone was GREAT! We will be back again sooner rather than later.

The parking isn't the most convenient, it is a location a "downtown" area however the parking was tight and only offered 3 handicap spots.

Need better directions to parking lot. Need small card to get u there

Need directions to parking lot in print

Nice big rooms!!

The location

The breakfast

Everything and that it is so close to UAB!!