the hotel has a ton of amenities and is in a great location

on booking.com said we got 2 bottles of water each day. this is not the case.

Convenient location!

Nice Beachside Location with good views. Apartments are spacious and most beds are comfortable (except sofa beds that are unusable). Kitchen and washing facilities are handy. Clean and spacious. Nice Balconies.

The Hawaiian Village would have once been great but it is now too big, lots it’s soul and been overdeveloped and lost any touch of Hawaiian hospitality. Sofa bed quality is terrible. Be aware everything is extra $$ and you will stand in lines and crowds constantly at this property. There are over 5000 rooms and enough facilities for 500 rooms. There are lots of far better options in Waikiki that feel like Hawaii and deliver a hotel experience not a poor quality shopping mall experience.

The property is massive, but has great amenities. It is great for families because it has the lagoon, tons of convenient restaurants and abc stores, and is in an excellent location. The grand islander also has really big units, great customer service and cleaning service.

Really nothing

I like that the resort had all the shops there, there was no need to leave the resort at all

We were upgraded to a 2 bedroom suite instead of a 1 bedroom suite which meant we had plenty of space as a family. The room was well appointed and clean. We had a nice view.

Streaming to the TV from our personal devices didn't work. We didn't enjoy how crowded it was across the property. There wasn't any good coffee or good places on the property, we had to walk quite a way to get to anything good. It was difficult to supervise a child swimming in the pools due to positioning of chairs and/or lack of chairs to sit on.

nice and clean

the cleanliness and location close to a lot of amenities and restaurants, and most especially beach access.

Too many tourists and the time it took to check in. Also was unclear where to check in. Wasted an hour at the main lobby which would have been nice to have clearer directions where to check in.

Loved the location - so many shops and restaurants right at your door step. Also, loved the access to different pools and the beach was very close.

The pillows were horrible.

Rooms are spacious and clean. Equipment, beding and the location is waow.

Na

nicely decorated rooms with laundry in unit. great pool. great staff especially housekeeping.

pull out sofa was so uncomfortable. worst one ever.

location was great!

I got sick during my stay so wasn’t really enjoying my vacation:( Plus, the beds were little small/ ok for one person but small for two

the room was beautiful and big

the bed configuration was not offered for a direct ocean view very disappointing. there should be choices and options and will influence me staying there in the future

Nothing really.

They have a very rude set of employees. The cleaning lady was nice. I was also charged for what I don't know, when I didn't misplace anything or take anything out of the hotel.