En general encontré agradable y cómodo el hotel.

El haber reservado un pieza a la calle,pues en la noche se sintió mucho ruído cuando pasaban los vehículos.Afortunadamente fué sólo una noche.No recomendaría el hotel en caso de varias noches a personas que reserven piezas a la calle.

Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.

The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.

Great location. I liked that housekeeping didn’t interrupt our stay.

The first room was stuffy and smelled moldy. I hated to be “that person”, but my breathing issues made that a no-go. Staff was very helpful in getting us another room. The rooms could use a bigger trash can to let us help the staff.

The hotel absolutely met the star rating offered of 4*. It was a well put together hotel in the sense the accommodation was fresh, good condition, modern. Be warned, not all rooms have bathrooms with a door!

There was no hot water for the bulk of our stay. The hotel staff did not inform us of the issue, nor did they keep us informed of the issues. We arrived at 2am after almost 24 hours of travelling and we were not kept informed of any problems. The first we knew was when we had a shower and it was cold. The staff seemed either apathetic or disinterested and this frustrated us and a number of other guests. Whilst we accept it was not the staffs' fault, we still felt the staff could have been more informative. Our room card also needed remagnetising every day which became tiresome. Some guests look to have received a welcome bag on arrival- we did not.

Location. Towels and sheets

Not very clean. Room wasn’t ready for 1.5 hours after check in time. We asked twice for an estimated time it would be ready but reception staff weren’t able to provide. After 1 hour of waiting we were offered a “worse room with no view” if we wanted it.. no upgrade or compensation offered for the inconvenience.

Location was good. Hotel was clean. The asst GM and GM were very helpful. A place we felt safe to be.

The chk in process, (admittedly late in the eve), was difficult. Several aspects of room needed maintenance, (sink taps leaked & door lock didn't work). We were offered another room but not to same spec. No windows to open & so no fresh air to circulate - air con v cold. Although senior staff on the ball, other members lacking i.e. didn't know how to order a taxi or local info. A safe & clean place to sleep rather than a hotel with full facilities.

bedroom was quiet and spacious.

Sliding door to bathroom feel off rail twice. Also no breakfast available. No dining room.

Nothing