Best Western Plus Ogallala Inn

The location was good and the room was clean.

The price was high and the added fee for our dog made it more expensive than other hotels we have stayed at.

Cleanliness and location

Staff wasn’t very friendly. Not unfriendly but just kind of indifferent

convenient

all good

I brought family and rented 5 rooms for family reunion. First, rooms weren't available at 3:00. That's ok. Stuff happens. BUT, staff appeared to not really care. They can be taught a lot about customer service. When we got our rooms, staff didn't bother to tell us the elevator was out. Again, no concern. The next day, elevator still out, no sorry again, and when we returned after long day, elevator still out and staff sitting in lobby with phone. AGAIN, no customer service skills. Too, bad because there are now choices of places to stay in Ogallala.