Close to ford center

Breakfast was supposed to be included by website…..cost $22 & it was not good!! TV glitched whole time & told it was because of storm….that never came!! Carpet was stained up in room

I checked into my room that I had booked under my name and used my credit card. I left the hotel and my room keys fell out of my pocket. When I returned and I had realized my keys were gone I went to the front desk where the night desk manager was and told him what happened and showed him my drivers license and politely requested anew key he told me I dont have a room there and to leave or he would call the police. I told him that if he wont give me a key than can he escort me to my room so I can pack up and would go find a new hotel. He said very loud that i dont have a room and he called the police. I told him it was room 466. He refused to look at my confirmation email from the hotel. So I was afraid he had stolen my things so I called 911. At this point my husband walked up to the desk and ask what was the hold up bc he was checking work stuff on his phone sitting in one of the lounge chairs. I filled him in. He looked at the manager and told him to give me a key right now to my room. At this point the police showed up. I was telling the police officer what happened and my husband was at that point given my room key and the manager took off running around to the back and never returned. We asked the police officer to stay so we could go check our room first. We weren't sure if the manager had stolen all if our things or what exactly was going on. We went to our room and our things were all there and the police officer left. We did stay the night but I hardly slept. Early the next morning we packed up and went to the front desk. There was a different person there and ex plained what happened and that we were so upset and felt we couldn't trust the staff at this point that we felt we needed to leave. He apologized and comped our room. It was a horrible experience and because if it will never ever stay at doubletree ever again. Their staff just isnt trained enough in customer relationships at all.

Nice

Woke up this morning with no hot water for showers. Would greatly appreciate a refund of some kind for the inconvenience.

The room was clean and liked the restaurant and bar. The staff was friendly and very helpful with any accommodations we needed.

I didn't like that. I was told I needed an extra $50 deposit on top of the amount of my bill. When I called the day before to confirm my reservation and confirm my total & was never told about the deposit. I have stayed at other Hilton and was never told that.

The room was nice and large with very comfortable beds.

The breakfast buffet was not available due to low occupancy..

Service

Non

It was great. Staff was very nice. It was very convenient to where our concert was. We will stay again. Very clean. Bed was nice!

It was very nice and comfy. Great location. Couldn't ask for a better location

location, that’s it.

dirty, ants, pool was dirty, supposed to be a non smoking property but every morning there were cigarettes in the fire pit right outside my door, 3 out of 3 of us got sick from breakfast, Wi-Fi sucked, floors in room were dirty.

location was great! it was clean and comfy!

It was excellent

nothing

Great location for the Ford Center

no complimentary breakfast! for the cost of the room and pay to park you should have free breakfast

We left there last night bout 12 a.m was a spot on the bed cover so I felt like the bed wasn't changed. I used to work for Hilton and I know for a fact them are supposed to be changed between every guest very nasty. There was also hair on toilet which that didn't bother me as bad as the cover not being changed.

Staff

Walking around the building on arrival because the doors are locked by the parking garage. Not enough towels.