Very peaceful setting in the woods by a big lake. beautiful entry as you come in and decent size clean room overlooking lake. Excellent food at Stillwaters. Nice indoor-outdoor pool with poolside bar for drinks and food. Nice big TV in room and able to connect to personal Netflix account. Shower had great water pressure and appreciated having full shampoo and conditioner dispensers instead of tiny bottles.

The pool wasn’t nearly large enough for guests, not enough pool chairs by far. And perhaps need more massage therapists — even calling a week in advance was not enough to book a massage for any time in our 3-day stay. The decor in the room was a little dark/rustic for a high class resort, the bed was and pillows were too soft to sleep comfortably.

Hot tub so relaxing

It was all good..no complaints

The swimming pool.

More luggage carts

My husband & I travel annually to this location to just have a few nights to go over our "year in review"... finances, scheduling, etc. We enjoy that it's quiet & not crowded during this time and we LOVE having the outdoor hot tub practically to ourselves. We love the location of the property, we love the beauty of the property and we love the Hallmark feel of all the holiday decor. We love eating at TJ Muskies, but miss the Steak/Gouda/Peppadew pizza on the menu. Service there was great!

Last year when we were there, we were a little bummed that the jets weren't working in the hot tub, but we understand things happen. This year, on the second day, the jets weren't working again, which makes us believe it's an ongoing issue that just isn't addressed. We were disappointed that the coffee lady wasn't there either of the two mornings that we were there. We were told the first day that she lived somewhere further away & couldn't make it in. I understand that maybe there was bad weather where she was (there was a dusting of snow at the resort that morning), but by the second morning, everything was clear the entire drive back to Pittsburgh, so I'm not sure what the reasoning for that day was. Yes, we could go downstairs & get to-go coffee from the restaurant, but we love getting our specialty coffees from her! In the bathroom, the shower gel was completely empty. It was just "little" things here and there that seemed to be lacking, but it definitely felt like since the guest count was down, so was the service and the upkeep, but if we are paying resort prices, the quality and service should be there as well. I quickly addressed this with the front desk prior to leaving and they asked if someone could call me. I had a voicemail from someone the next day, but my returned call to her was left unresponded to, which again, just made us feel like it really didn't matter anyways.

Beautiful and spacious

Nothing

Super clean and always a nice place to stay.

We stayed on the 4th of July so it was very busy. My boss rented a patio to watch the fireworks. They forgot our food so it was cold. Which is understandable with how busy it was.

The location, our lake view from the room, staff always said hello, that it is pet friendly, the indoor/outdoor pool and hot tubs, the fire pit.

Curious why all the newer orange pillows, which most were on the ground, but the ice bucket in the room looked like it was 10 years old. Lodge is not easily navigated. Not much to be done I guess but maybe more signage??? Pet fee was high compared to other places we have stayed. I think the brown blankets on the beds date the room. We asked via email for fresh fruit and chocolate covered strawberries and were told it was taken care of. Received truffles instead of strawberries. We should have been asked if we wanted the truffles because we would have said no thank you. Lastly, when u run out of towels at the pool-which shouldn't happen-giving guests the excuse of a broken dryer is probably TMI and undermines the whole "resort" feel. Just tell guests when they can get a dry towel. Maybe have one of the 3 people at the counter take some out to the pool to hand out to those that need them instead of guests having to keep watching the door to see if someone comes thru with a towel??? In a nutshell, the place doesn't seem like a resort...higher end hotel, not a resort.

The property has everything going for it, beautiful scenery, fun activities, relaxing common areas, room was clean and comfortable, etc.

The service. Terrible, terrible service. The lady who checked me in was so unwelcoming and unfriendly, like her job was a chore and me checking in was a burden to her. The hostess at the restaurant, who refused to seat me for no good reason. I understand if they are understaffed and at full capacity, or if there are incoming reservations, however this didn’t seem to be the case. She told me to come back later and when I returned 10 minutes later, another girl was able to seat me fine. When I finally sat down, the menu offerings were terrible. For such a beautiful and higher end resort I expected ALOT more. The server failed to greet me with water and I waited about 20 minutes until I got a glass of wine, not to mention their by-the-glass wine list had absolutely no variety, the server was very unknowledgeable about the menu offerings, the server also messed up my order, which was a burger and salad - tasted terrible. And when he did finally bring my food, I had to stand up to find him to get silverware and a napkin. Bottom line - I expected a lot more from the service side of things along with their F&B offerings.