Loved the size of the unit, the number of beds and bathrooms, washer /dryer, and the location. Quiet and comfortable. Waterpark was nice. Lobby with drinks and breakfast items was nice. Beds were comfy and clean and plenty of pillows.

Needs some attention and updating. Curtains in back bedroom were gross. We’ve stayed in a similar unit before that provided items for the beach. We missed having access to those kinds of things (chairs and umbrella etc).

Great location

Confusing signage. Lobby is located inconveniently and is not very attractive. Parking garage was small and dimly lit. It had a lot of cement pillars and the walls were all scuffed indicative of the tight curves.

Cleanliness and the staff

That I couldn't park inside the building area

Nada

En primer lugar nunca nos dejaron estacionar el el hotel, lo teníamos que hacer en frente del hotel habiendo lugares vacíos en el estacionamiento y nunca nos dijeron el motivo. Por suerte siempre hubo lugar. Pero hay que tener en cuenta que no se puede estacionar en cualquier lado. De las multas no safas No había toallas en la habitación las tuvimos que ir a buscar nosotros las tarjetas de entrada a la habitación no funcionaban tuvimos que ir a hacerlas de nuevo y tampoco funcionaban La verdad no lo recomiendo no la pasamos bien

The location is great and convenient to walk to everything you need. The parking was great as well especially for guests to visit us.

We started off rocky at checkin but the staff did redeem themselves and the fact you can text the office for more towels, toiletries, ice, etc was great!

Very clean

Nothing

I loved the location. Parking was good. Room was cute.

The mini frig made banging noise every now and then. The carpet felt wet and made my feet filthy. The window had no blinds and there was too much light for me to sleep well.

The front desk staff were welcoming and nice when we arrived but that changed after we brought up the issues with the room.

We arrived 12/2/2023 Our room is awful, it had a terrible smell, there was food in the couch cushions, our socks were brown after walking on the floor for a short time, the floors were sticky. There was visible hair on one of the beds, the light switches on the walls did not work, which meant you had to walk in the dark to the lamp in the bedrooms. Our fridge was leaking all over the floor, I called the front desk, they sent someone up who looked at it and said they couldn't fix it because a part needed to be ordered. We were offered a different room which did not have enough beds to meet the needs of my family. I had to scramble to find a place for us to go. We were at the hotel for less than 2 hours total. I called booking who said they called Harborside but management was off until the next day. Booking said they needed the confirmation from the hotel about the refund and reported they gave management until the next morning to do so. I am writing this 6 days later and I just received an email from booking saying that Harborside will only refund 601.00 out of the almost 860.00 we paid. I am disputing this. I will update this review page when I get an answer.