The lodge is new and very nice. The facility is a good size and easy to use. The lights are on at night, so you can camp safely. The exterior, interior and souvenirs are all tasteful. Easy access to Mount Shasta and nearby waterfalls, comfortable to return to the inn and rest during the hot weather.

I forgot my important ring in the room, so I contacted them after checking out, but was told that it was not there. Please contact me if you find it, such as keeping it for a few days. When I was talking about how thin the walls were, the person next to me hit the wall.

Ease of check in

The toilet was leaking

The staff on site were all great.

The AC/ heating unit made God awful noises all night. So much so that it was either get some sleep or be cold. The beds could also use an upgrade, they are very hard.

Simple, clean, unique

The location is good and self check-in is nice. The staff reached out to us before we arrived.

Noise. I am light sleeper and it was too much for me.

Everything

Nothing

the employees were very nice! they helped push my Prius through the snow

some of the outlets didn’t work and when we entered and turned on the light switch the lights didn’t come on-you had to mainly turn on all the lamps

The beds, TV, mini fridge and microwave were sufficient. The location is very close to the main downtown area of Mt. Shasta Blvd. but too far to walk so we used our car to get around. The community kitchen was well stocked with pans, utensils, and plates.

The heater in our room was very loud and there was Qtips and a hair tie left in our shower. The shower doors had some mold on the glass part that needed to be cleaned. Housekeeping does not change bedding and towels everyday so we had to request towels and toilet paper from the front desk. Since it snowed during our stay, the outdoor fire pit areas were covered and not in use. We were also told that none of the bikes were available to rent and that sleds were $10 per day.

Felt like I got more than what I paid for. I would like to stay more often for nearby winter excursions.

Some of the appliances were old and appeared worn with age however, everything functioned exceptionally well.

Nothing. No customer service

Nobody was at the property to check us in. They charged us for a night's stay but we didn't stay there because no one was there to give us the code to our room. We communicated with them during the day to tell them that we were on the road. We also tried to phone on numerous occasions, but nobody picked up. We finally got someone, and told them that we we were in Redding. We also told them that we were having difficulties with messages as we were on the road. When we finally arrived at the property at 6pm, having been on the road all day, it was completely deserted. We were exhausted, and had to find alternative accommodation. Instead of doing the right thing, they have decided to charge us.

Staff members were very friendly and helpful. Comfortable bed.

Room was much less than clean. Hair in the ice chest, mold on the bathroom ceiling, torn drapes and suspicious looking stains on the decorative pillows. Coffee shop was not open at 8-bummer.

The Good was that the staff changed the room for us promptly and the room we got was prepared (for someone) had walls, a door and a roof. It was wonderfully quiet too. As we were the only motel guests in the building.

Where do I begin...from beginning. Far too many emails with "do this... do that", entry codes etc. But worst was arriving after hours of driving to fine the room we were given a code from had NOT been cleaned, linens removed, no toilet paper on roll, ripped curtains... NOT what we paid for or expected. Felt disrespected by management. The excuse given? "We're having problems with the linen." So... it was the linen's fault. We were the ONLY people in a building of at least 10 rooms and paid booking.com $122 for the night. The room just above, meanwhile, which we were provided next, did not have problematic linen.

Wonderful and helpful staff

The snow hehehe

I like the modern look and updates. the community areas.

The heater was too noisy (kicking on and off every 5 mins) it was really hard to sleep well. Also, definitely need a blow dryer for the ladies in each room. Some dust on the shelves & baseboards. The bath tub needs cleaning/ or a little renovation. Besides that, lovely place.

The hammock was cool feature

Wish the floors didn’t creak so much

the hammock

no spa

Solid location, cute decor

Bed was super stiff and uncomfy. I went a month ago and thought it was either that bed or my body at the time, but both guests both times have now left feeling the same.

Super cute place! Cafe on site with delicious breakfast treats and cappuccino. Friendly and informative staff about places to snowshoe. My daughter loved the hammock in our room !

Parking was a little tough - as they fill up quickly