The Chedi Muscat

Facilities, outdoor spaces, multiple pools, great views and classic decor. Gym was great and spa was high quality service.

Service was good most of the time but check in staff were not organised or informed. Lack of care and attention to detail multiple times. Food was below average quality. We tried many things and the majority of dishes we had were dry and lacked any flavour. There wasn’t anything they did that showed what they were the experts in. Poolside food was quite bad and priced 2x what you would usually see at 5* hotels. The main restaurant had a large menu and we tried arabica, Indian and Asian food. 60% was dry and flavourless. It’s hard to understand why they think they can charge such extortionate prices for such low quality food.

The property was beautiful and very quiet. The breakfast was excellent

The staff especially at reception and concierge were not super helpful or welcoming. For example we were not once greeted when arriving at the hotel or getting out of a taxi when arriving at the hotel. The concierge got out massages wrong, overall just small things that added up that made the overall experience just ok. The expectation were higher, and was not met. The room was fine, rather on the small side not a lot of storage room for suitcases and putting your things away.

It’s exquisite and staff are all very friendly with many familiar faces

Nothing to dislike

Das Frühstücksbuffet war sehr vielfältig und ansprechend. Leider dauerte es jeweils sehr lange, bis wir die warmen Getränke bestellen konnten und nochmal lange, bis sie serviert wurden.

Wir hatten in unserem Serai-Zimmer fast immer einen unangenehmen Essensgeruch und die Kaffeemaschine hat nicht funktioniert, bzw. es war zu schlechtes Licht um herauszufinden, warum sie nicht lief.