Grand Hotel Tijuana

The hotel is clean,modern and staff is very friendly. The pool was nice and warm also

I wish they would have more seating and cabanas available around the pool area. There is plenty of wasted space around the perimeter of the pool area. I also wish they were a little more transparent on whether or not we can check in earlier. I took a gamble by showing up early (1pm) and luckily it paid off well for me. The room was ready for me. They use to accommodate like this before in years past. Where when they had unsold rooms the night before, you could call the morning of your arrival and they would confirm if a room was available for you at an earlier time. A few years ago, I drove down there from Los Angeles at 7am to avoid traffic, I was in Tijuana by 9am, and while having breakfast I called and they had the room ready for me. I checked in and was enjoying the pool by 10:30am. That was the best stay ever. I have tried a few times recently to replicate this and it has not happened. Other than that, the hotel is amazing!!!

Very spacious and clean.

You had to ask for room service/cleaning. Not done without asking. I mean in a way good because you know no one is going in your room without permission.

It's clean, spacious, QUIET and easily accessible! The rooms are well maintained although it's "aging" and needs maintenance! The staff are completely GRACIOUS!

Getting in and out of Parking was dangerously hard for an older person! Everything Pool, Food, Fitness was further than expected! No clear advertising about food, entertainment or basic directions to where to go!

The proximity to a main road.

Our room was quite outdated, and one of the beds lacked proper support, making it uncomfortable to sleep on. The valet parking situation was also disappointing, as there were only two valet spaces available, forcing us to self-park upon arrival. The continental breakfast experience felt unnecessarily restrictive. We were asked for our room number and staff called to verify our stay before providing breakfast instructions. Guests were informed that food could only be served once, although drinks were unlimited. Additionally, cups for juice and coffee were not readily available and had to be requested, while the coffee itself was kept behind the counter. Overall, the experience did not meet our expectations, particularly in terms of accommodations, parking convenience, and guest service during breakfast.