Prime location

Decor was a bit cold.

Was not told breakfast was not included until I sat down with a plate full

See breakfast explanation

Like staying at Hilton

Price to high

Location, staff, cleanliness

Bar was only scheduled to be open until 10:00 on a Saturday night. Got back before scheduled closing time to be able to relax at bar only to find it was not open. One of the reasons this property was selected. Water pressure for shower was extremely lacking and shower head was barely functional on any setting. Took a very long time to shower.

This is the third time I have communicated with you (Booking.com) concerning a credit owed to me. I, Kathryn Bergwall, made this reservation for Henry Neale for May26-27. 2023 at the Hilton Garden Inn St. Mathews in Louisville, KY. I, Kathryn Bergwall, guaranteed the reservation with my credit card and used my email address. When Mr. Neale checked into the hotel he presented his credit card for payment. However, not only did you charge Mr. Neale's credit card but you charged my card as well. I spoke to the person at the desk at the Hilton Garden Inn where I was also staying pointing out the mistake. He said that indeed both credit cards had been charged for Mr. Neale's room (#202) and he would credit back to you the charge on my card and you would in turn credit my card. A month later and you have yet to credit my card the amount of $498.57. I fail to understand why this is taking so long and why I have to continue to communicate the mistake to you. Please make this the last time I have to do this and credit back to my card the amount of $498.57. Thank you

Great location! Anything and everything was close by. I love that it had an indoor pool.

Pillows were not very comfortable, for the price it should include breakfast at the hotel restaurant, the pool was a little cool, and they charge a parking fee for parking in the parking lot🤷🏼‍♀️.

love the location near the mall and restaurants

Location was great and the staff was kind