It was different, cozy, and welcoming. Friendly Staff were very helpful.

Nothing negative.

Remote did not work- finally brought new remote up - still didn't work- finally realized the box was behind tv- so had to get out of bed and go to side of tv to get to work- front desk was Ike oh the strip is missing but did not have any available ( did not volunteer to move me nor get strip from another room- basically said they are not a full service hotel. Not accommodating at all.

We definitely woke up late and missed most of the breakfast but it was really good.

The cable box was not working or did not have any idea how to get it working.

Very nice place to stay

Super wonderful and comfortable! This was a 5 star location and facility! We had everything. We even stayed an extra day bc it was so nice!

Nothing

Place was nice rooms were clean as well and all the amenities were appreciated.

Rude customer service while checking in and out

Nothing. Went there for pool and hot tub and they were closed.

Nobody was at front desk at arrival. Room was noisy, couldn’t be darken, old air conditioning unit without working external thermostat. No pool and no hot tub.

Good location

Nothing

The place was absolutely beautiful, George the host was was my favorite. He was so warm and genuine. He had the best personality and went above and beyond. I had the best time their with my daughter. The room was gorgeous, clean and had the best view in the balcony. We enjoyed the fitness center , loved the hot tub and the pool, but with all that we both say George was by far out favorite. Thank you so much.

Nothing we loved everything.

We didn't eat breakfast at the hotel often. There were some great breakfast places nearby.

The room service is minimal and we stayed for seven nights and could have used service at least once during our stay. We were able to get our own towels, kleenex, etc. from the housekeeping staff in the hallway.

Everything about the hotel is exceptional, it’s clean beautiful location and driving distance is short to some great restaurants.

There was a power outage and the power was out majority of the night, that wasn’t the problem the staff was excellent in helping anyway, EXCEPT!!!!!! There was a bunch of rowdy teenage boys who had air horns running up and down the halls screaming banging on doors. I know for a fact there was complaining because our neighbors went. I’m not sure why anyone didn’t address the issue but I’m highly disappointed in the staff for that issue

Very clean, quiet. Could not hear people in the hallways

No notes reminders of breakfast time and pool. Was told at check in- but not written down as a reminder

Décor throughout. Size of room. Size of pools indoor and outdoor.

Room could have been cleaner.

TV didn't work

A lot of little extras that make the hotel seem much better than average fair.

A few little hiccups like nonfunctional TV remote, but other than that everything was great.

Friendly staff and beautiful room with comfy bed.

That the TV had no remote

Variety

The Hotel has a Western theme and looked really nice. I needed a handicap room and they worked with me on the special request and the room was wonderful for our friends.

I requested four rooms. I needed two King rooms. My husband and his brother are 6'7" and 6'6". We got a King room but my brother in law and his wife got two Queens. Not only that, the beds were not made and they had to request sheets. They offered to make the beds but shouldn't have had too. Our King room had two TV's and the one by the bed did not work at all. The room had not been cleaned well, the lamp was broken and the cushions on the sofa fell through. When we talked to the staff (which was very kind) they told us they had overbooked on the King rooms so my brother in law got bumped to a lesser room. He also said a lot of the cleaning staff called in sick so the rooms were hard to get done. He had no one there to fix our TV. Of course, the manager was not there so I was told I could talk to her in the morning. She called in sick and was to call us. She never did.

The breakfast was good with a variety of items to choose from. The location was in proximity to the place we needed to go and attractions in Broken Arrow. Our experience with this hotel has always been positive.

The facilities were nice. The pool and hot tub nice. Breakfast nice.

Put on hold with every call, special request for disabled husband easier access to pool as in close, and then given a room at the other end of the hotel. Promised a wheel chair for transport to pool that never came. Searching for bath towels because single clerk at counter busy... really needs more staff and to honor requests as promised!!

location was great that is why I picked it and heard nothing but good things on the hotel.

Nothing it was a very nice place to stay, very clean.

The hotel was very beautiful and comfortable

The staff wasn’t as friendly as I thought they should be.

Location, parking lot, environment

We had a power outage. I understand it is not the facilities fault, but not is it the guests. Oklahoma got hit hard, but I feel like an offer to even help with the bill would show much gratitude. I have chosen this hotel twice because of the environment, and cleanliness. However, during the outage the two hotels surrounding had power. I had cold showers, no power, or appliances for two of the three nights. I would love to come back here because it truly is my favorite place to stay in Broken Arrow, but I would just like some sort of help with my bill for my stay, due to the circumstances.

The I'm room jacuzzi tub was the best thing. Breakfast was also amazing.

parking lot was well lit, the staff was extremely friendly and the hotel was really nice! Was a little disappointed in the breakfast. only because they didn’t have any meat for those that don’t like sausage gravy. The rest of my stay was absolutely wonderful!

The design, the staff and the well lit parking. the beds were comfortable as well.