staff

said hot breakfast but was not. internet sucks even after paying more for better service couldn’t even use it. had to use cell hot spot to do anything.

That there was a kitchen sense they don't provide breakfast... Come to find out they don't provide pans either... Unless you want to BUY THEM

To start with the staff was very rude and inconsistent as well as the attitudes of the fellow guests who were just as displeased apparently as I was. The elevator being out was an exceptional inconvenience given that I was on the top floor and had to carry all of my bags up for flights of steps. It was also incredibly irritating that there was no coffee coffee maker or pots and pans provided in the kitchen that was the entire purpose of renting this property. The lack of breakfast and then being told you had to purchase pots and pans if you wanted to have them to cook with was incredibly irritating nor was it discussed on the website overall the experience of garbage.

convenient location. accepted dogs.

everything from the staff, lack of amenities,

nice area

staff not available

absolutely nothing

everything, especially the staff. the General Manager is the rudest person I have ever encountered

No breakfast lol no coffee lol Elevator didn’t work most of the time.

Friendlier staff , clean the carpets!

Nothing

Everything. The room was not even conducive for rest and relaxation. We literally walked in and walked out of the room as we assessed the room. This place doesn’t even deserve a 1 star rating. We will rate this a negative 5. We asked to just refund us some of what we’ve paid because it was not totally worth it. You should not include this as a selection for hotels to stay. That bad.

Phil and one of the night staff a young lady

The GM Charlotte provided the WORST customer service I have ever experienced. Between not allowing myself to explain a legitimate complaint about our “non” smoking room being completely saturated with cigarette smoke with burn marks in our bathroom counter, to tossing keys and payment card back at myself and other patrons and there is NEVER anyone at the desk to assist guest. They give you a number to contact if nobody is at the desk so that you can speak to somebody it’s usually Charlotte answering the phone and when she does she’s extremely rude, stating she is either at the bank or on another floor and CAN’T help. The elevator quit working several times when we were there, as well as when we were given a second room due to the cigarette smoke Charlotte let herself in our first room when my teenage daughter was there without knocking or identifying herself and stated my daughter needed to start stripping the bed packing our stuff and to call her parents and to tell them to be out by 11 if they wanted a new room. I called corporate our first night there and if it wasn’t for a ridiculous and unscrupulous no refund policy we would have checked out immediately. I will never stay here again nor would I ever recommend this facility to anyone. This was the worst experience I’ve ever had traveling or staying in any kind of extended stay or hotel.

some staff is just rude . I booked and got there at 3 am I showed my confirmation number and still couldn’t find my reservation. waited a whole hour after driving 18 and half hours . Have to pay for clean towels everyday , pay $14 for wifi . just ridiculous!

Nothing

I hated it all, it was a waste of everything $$$

They upcharge for everything. Need extra towels? Up charge. How about clean sheets? Upcharge. Oh and they lost my initial reservation and I had to pay extra.