Best Western Plus Hôtel & Spa de Chassieu

Accueil parfait. Personnel charmant

Rien de particulier

Hôtel très agréable, très confortable

Wallbox und Parkplatz waren reserviert, sehr freundlicher Empfang mit Kofferservice, alles war auch für unseren Vierbeiner vorbereitet, sehr gutes Essen in der Brasserie, reichhaltiges Frühstück

Most things about this hotel are Good:- Rooms, Staff, location. However it dramatically fails on overall score because of its ludicrous strict adherence to some procedures to the detriment of hotel guests. Breakfast ends at 10:00. I arrived at 9:59 and was told breakfast was over, despite all foods still laid out and tables ready for guests. But they would make a concession and allow me to gather my breakfast and eat in the lobby! Preposterous, humiliating and demeaning to me. See picture to see how pathetic this is. It takes me 20 to 30 minutes to have my Breakfast. What would happen if I arrived at 9:45. Would they have forced me into the lobby at 10:00. Second nonsense was not being allowed to use the outdoor seating area to have a coffee during the day because it was only accessible during meal times! Imagine a beautiful sunny day only being able to have a coffee and smoke standing outside the hotel entrance when there is a lovely seating terrace right beside you that your not allowed sit in, nor order and have a coffee, from. Complaints to management received a respectful "its procedures Monsieur". But they did give me that breakfast free and allowed a late check out till 14:00 - which I am grateful for. Sorry it has to be the lowest score because everything else was good and the staff respectful. However these issues do warrant attention.