It’s very beautiful and in a fantastic spot

Nothing

We could have spent our valuable vacation time, asking around town about the cenote tour, but instead just bought it from the front desk, and enjoyed it immensely. The room was HUGE and the pool was good too.

Some rooms had a fridge, but ours did not. They said we could change, but it was not important enough to bother. I wish they had information on the Maya Train departure times.

Ubicación

Las obras públicas que se realizan afuera

Mal hotel

Mala atención

Está ubicado a unas cuadras del centro. Y está lo suficientemente alejado del centro para no caer en el bullicio del centro por las noches, es una zona relativamente tranquila y se puede descansar bien. En el lobby tienen un espacio de cafetería muy agradable. Cuentan con espacios al aire libre de uso común.

Cuidar la limpieza, me encontré un par de cucarachas muertas al llegar, pero nada grave.

Location

Service, number furniture. A lot of broken things in room.

Yes

The location is great if you want to be in Centro.

I was given a different room without asking me, and they said it was because I was given an upgrade. The explanation came after I simultaneously rented an additional room directly across the street, which was closer to my explanations. Now that I have an explanation, the UP part of the upgrade makes sense. Because the room they gave me should never be rented without permission from the guest, because the room they gave me is only accessible by a set of metal stairs that are especially difficult to manage when wet after or during rain. Finally, the hotel needs to be updated, or the cost of stay needs to be reduced again - nevertheless, the prices don't need to be altered for me as I would not ever return to Hotel Mérida. I'd prefer to look at it from across the street.