I like the way they gave importance to our words. Like check-in , even though they couldn’t find the booking.

Full of cigarette smell , everywhere

Good

After food order delivary slightly late to reach

There was literally nothing to like there apart from it's location and proximity to MG Road. Be it food, room conditions, cleanliness, staff everything was extremely low quality and not worth even a third of the money we paid. Truly shameful quality to have a hotel in.

Room - absolutely small sized rooms at the given price, extremely cramped, small bathrooms with doors that didn't work properly and again extremely tiny, horrible lack of cleanliness in the room, fungus growing out of the water kettle and what not ...we had to change hotels next day due to all this Food - really bad quality food with little breakfast options and stale food being served. Terrible to taste and we actually skipped their free breakfast because it was just horrible Staff too wasn't very helpful and while they did try to change us into another room, they failed to acknowledge really how badly kept their hotel was, hence need a really good wake up call before they have to shut shop for good.

Hotel rooms over booked and they didn’t have room in spite of me having confirmation from booking.com I had to run to another hotel & pay huge amount for that night stay. I felt like an orphan due to mismanagement from hotel

Room except washroom

Not professional at all.

Other than rooms and premises. Nothing I liked. I am disappointed.

The service was fuckall!!. The worst I have ever experienced in my life. Ask them to first learn what hospitality means and how it's done. The men who sits there are useless. Room service guys don't have manners. We asked for a plate and we got it after 45 mins. From the time we checked in we have been asking to come check tv coz cable wasn't working. Not a single person came to even check what's wrong till we checked out. Is this how you treat customers?? Why don't you just shut the bloody hotel and do something else.??