was a lovley cottage staff was so friendly

Location, lovely gardens, well equipped kitchen. Very warm and cosy. Loved the gas fire. Comfy beds.

The house itself was fairly clean. However the towels were small and had some strange stains on them. The mattress covers were stained, and the duvet covers pretty well used. The worst thing was the shower. No water pressure and very difficult to manage the controls. Getting 5 people showered took ages.

I love the location. There are lovely beaches and parks along the Ayrshire coast.

I didn't like the parking. It was a bit tight getting the car in and out and I probably need not have worried, but I felt anxious about going out in case I lost the only space that seemed to be available. I had my elderly mother with me, so I needed a space close to the house.

The location of this property was exceptional, within walking distance of both the beach and high street. Property itself was in wonderful condition, with good facilities throughout.

Was looking for a place to stay around Ayr due to moving to Scotland for work, with this property suiting my requirements. Initially all was as advertised but due to the length of my stay being around a month, I did struggle to find clean bedding in order to change the sheets, naturally as well ran out of toilet roll midway through my stay and had to provide my own as no spares were available. Confusion arose towards the end of the stay when I was asked by the owner to provide an additional payment towards the cost of the utilities bill, on top of the original cost of the booking. Even though this is not mandated in booking.coms legal policy or T+C's I agreed to the request considering the pleasant stay I had. However when I asked to receive a copy of the invoice, such as the invoice I was provided for the cost of the initial booking for personal financial records, this was met with resistance to provide such information. I am still unclear why would this prove such an issue because just like any other transaction, having evidence of payment is a necessity to both parties. It seemed the only way this would be provided to me was if I completed a 10/10 review, which unfortunately I didn't feel I could do as this would not represent my honest opinion.