Room was spacious and cool. Bed was really comfy.

We mistakenly thought the hotel was nearer to Alicante old town.....we needed taxis to take us there and back.

Breakfast ( fresh fruit, and home made juices!)

Location. Price and easyJet check in. Good service and good Breakfast.

Everything was fine.

Super polite staff

Bad soundproofing, unstable internet

Staff very polite and they provide all the info we need. The hotel is placed in the center of the village San Juan with a lot of coffee shops and restaurants around. Very nice. Quiet place.

The WiFi was awful! The slowest I've met in the last years ... Climatisation system function only after 18,00 and stops between 1,30-5 AM! We were here in February 6 degrees during the night. Concrete floor - take your sleepers.

The hotel was nice in general.

The tv in my room was so small. The bathroom didn’t have any toiletries apart from soap. The garage was difficult to access.

Staff

Everything was okay

We had been robbed on the motorway 20 mins before arriving at hotel. The duty receptionist, Beatrix Dominguez, advised we go straight to the police. Her English was excellent so she phoned and explained what had happened. She calmed me down, was extra caring and kind and she made what was a horrible experience more bearable. My husband and I can't thank her enough for being 'her' as she is such an asset to the hotel. We wish this lovely young lady the very successful career she deserves.

Whilst it's brilliant to have parking available, getting out required a lot of manoeuvring because of the very steep exit route.