location

Staffs at reception are horrible except Jenifer. no staff at all only one reception staff most of time not in seat and very rude. very poor customer service they lie too much

staffs are friendly

beach front wasn’t clean and no enough cushions for beach beds.

Location and Rooms. Clean & neat. Ms. Tanuja was exceptionally cooperative and helpful.

1. Breakfast was very sad. We stayed there for 7 nights. The same cold breakfast was served every single day. No hot breakfast varieties catered for vegetarians, not even after requesting several times. Where breakfast was concerned, we were treated like a ping pong ball between the reception and the kitchen. Each would pass the buck to the other !!! But till the end of our stay were not served any hot breakfast. 2. Other staff, except Ms. Tanuja, was rude and non cooperative.

The sea view from ur balcony. 100 Mt's away from ur room.

The breakfast and dinner. Even if u tell them what u want in dinner during breakfast and if you go for dinner by 9 PM everything is finished. I slept empty stomach one night. No coordination between reception and resturant manager. Breakfast was same for all 3 days we stayed. Overall very bad experience.

excellent chef, good live music, great bar and restaurant, friendly helpful staff

various activities advertised were not available

I liked the view from the beach. The gentleman serving on the beach side restaurant was very nice and accommodating. The boat ride offered was great. The cold welcome drink on arrival. The guys on the boat was very nice.

TThe lady at reception when i arrived. She wasn't very nice or accommodating. Had an attitude. She made me wait while finishing her lunch. She didn't have change. Said she will have to get it later. She gave me handful of silver and said oh, it's 50 cent short. Just like that. That it is just ok not to pay someone the full amount owed back. It's not a lot, I know. It's the principle. I showed her the app said I could check in at 8h30 even though I was there at 12pm, she would not let me check in. She just took a pic. Not offering an alternate room that is ready. No answer at reception ever or bar when you call. She said she called the restaurant 3 times to look for me to check me in supposedly. She could've called my cell like the evening receptionist did. The place looks like it's falling apart. The television didn't work The room is too HOT. The aircon doesn't cool the whole place. The toilet flush button wasn't wiped down I cleaned it when i got there and they said the room was being sanitized. There is no shower door, so water is FLOODING the whole bathroom around the toilet. Which I'm supposed to clean up???? You don't offer a la carte option or smaller menu option when you have a buffet. Let people know that it's buffet so that they can change their plans in advance for dinner. There is no communication between staff as the evening receptionist called and arranged for me to check out at 12pm . At 11h30am they called to say check out is at 11am. Why was this not communicated. We were already out of the room by the way. Just having a last drink. Staff needs training.

the lady at redemption was lovely. the Balinese massage was very good

very rude kitchen staff, dreadful food, refused to serve us a mocktail without one ingredient we can’t have due to allergies because it’s “not how the mocktail should be made”. told that foods didn’t contain dairy when they did when I had explained I’m allergic! pool area needs a good looking after, tiles falling off. the place is dirty the toilet as the spa was vile, mould everywhere

Very relaxed and welcoming. The staff make this hotel due totheir happy and friendly nature. Ideally located. Stunning views. Very relaxing. It was very quiet as the island still waiting for tourism industry to recover the sme as everywhere else.

There could have been live music a few more nights during the week. Food was a little repetive.

I liked the location on the island. I liked dinner

It's not a complaint, but it would have been great to have more vegetables for breakfast. (I only ate tomatoes every day) The chefs are very talented.

Nice and welcoming staff (especially Kieran), nice surroundings in the hotel area (garden,beach,pool), location

Older furniture, not proper cleaning (corners)

The location is excellent. The pool is excellent. The rooms are spacious and comfortable. The staff were very friendly.

The place looks a bit run down, but I suppose after COVID, thats expected. The price of the rooms is high for what you get. The Wi-Fi was not great.

Beautiful beaches, great staff and delicious food. Thank you.

Everything was great! The beach is close, nice and clean, breakfast was perfect and the room had big double bed and nice bathroom. The stuff was always friendly and helpful. Staying here made our vacation perfect. Thanks for everything! :)

The breakfast is wonderful. Pool is very beautiful. Room is small but clean. Tv is not working....

No tv. It is not worked....