great location

this hotel lacks a lot of the things you expect for a hotel this prize. it’s located in one of the most famous coffee regions in the world and there are no coffee pots in the rooms. I had to walk a long way to the hotel lobby at 6 am to get a 4 ounce cup of coffee to enjoy in the room’s balcony with a beautiful view. most basic things you need to request end expect they are available: a fridge, for example. there are hammock hooks in the balconies but no hammocks available. buffet food is barely ok. the location is great and very convenient to go to the animal park, the facilities are nice but the service can be much better.

Restaurant service a little unorganized.

Was amazing, every day was a different menu, with many options

The Internet service was not the best

the staff were very nice

the food for an all inclusive was bad

Food did not meet expectations considering it was all inclusive.

Food, drink plastic caps

the location is so beatiful, friendly staff

the entertainment noise in the rooms, and the quality of food could be better, also it is a hotel located in the coffee region therefore the staff should be trained to serve proper coffee

Staff.. Location to Panaca..

Food was good/fair.. alcohol drinks bad.. night entertainment..

Tranquilidad

Shows

Bridge connecting to Panaca

Overrated, food is very low in quality. Rooms really average to pay $350 per night.

Clean, nice rooms that were spacious.

had to wait until 5pm for a room to be available for check in. it’s very much a family/kids holiday.

location

Old and bathrooms in bad shape

Great food and beverages. Good location, entertainment

Lack of freezer in the room

The swimming pool

a) The attention at the reception desk was rude b) The daily cleaning of the rooms was late c) The food in "La Herradura" was bad

The staff very good and scenerie was beautiful!!! Food is good!!

The shower on my friend room. Filled the whole bathroom floor with water

The location is gorgeous, food is very good.

Check in process was a little bit difficult and they did not have a good communication with booking .