The beach was beautiful and the staff were both friendly and helpful. Our room was comfortable, clean, and well stocked.

The food left a lot to be desired. Our casita was on the beach, which was lovely, however, because it is a public beach the noise level at night was often loud into the wee hours of the morning.

The grounds are lovely, the staff in the restaurants are friendly.

Rooms need updating and a serious clean, fresh paint and new fixtures, especially the bathrooms, etcetera. Our check in took us 2.5 hours after a plane to Cancun and an hour to the resort. We booked 3 rooms for a week totaling $14,000USD. It took us two hours to check in: First, we asked to be near to each other months in advance, but we weren't, and were told "we can't accommodate those requests", which was a concern, as we were two families with teens in one of the rooms. They had months to email us but didn't bother to tell us that until the day we checked in. They said that they were fully booked but we noted that there were plenty of empty rooms throughout our stay. The person who checked us in was named Bada. Also, they really don't guarantee king beds or beds with two doubles, so be prepared to share a bed if you book two doubles. Also, for 8 people, 4 people were not on the meal plan (our mistake), but we were told at the time of check in that it would cost us $5500 to add an extra four people for the week. We talked in circle for two hours. So not sure if this was a scam... you decide. Next day, by another person, we were told the true cost which was significantly less. When we went to speak to the same person that checked us in later that day, Bada, even though we had kept our cool during check in, for the sake of our kids and the very long line of people behind us, and engaged in his circle talk, when I approached him the next day and said he had given me the incorrect information about meals, he said that it was because I had been upset the previous day and did some kind of imitation of me... if was the most disgusting and insulting thing a stranger has done to me, even more so since we were so proud of ourselves for maintaining our cool. In the end, a female at reception assisted us and we purchased the meal plan at the correct price.

Amazing stay! I felt like in a tropical sand luxury spa the whole time! Gorgeous vibe and nature definitely takes u off the busy and crazy of any city to make you feel relax and inspired! Love it! Staying here again

Nature staff property

Bonita vista, bunas albercas y seguridad.

Hubo cambio de administración y lejos de mejorar, ahora tienen muchas deficiencias al grado de que ni siquiera se nos quería dar agua para beber. Ahora no incluye el desayuno y lo están cobrando bastante caro, etc.

Virkelig flotte omgivelser, pænt og rent en lille oase midt byen.

Jeg ville gerne have været orienteret om, at det var off season, så samtlige ting var lukket på stedet og få gæster. En restaurant åben - hvilket var fint nok. Menuen er fixed med forskellige retter, man kan vælge hver dag. Men poolbarer osv var lukkede.. Det giver bare ikke samme følelse når samtlige ting er dækket til. Poolen er varm og meget slidt (maling skaller af flere steder) og parasoller er ødelagte. Til den pris forventer jeg højere standard. Man betaler uden tvivl for omgivelser med palmer og placering tæt på stranden og 5th avenue. Hytterne er hyggelige, men lidt små. Vi boede to voksne og to børn og havde knapt nok plads til at åbne vores kufferter. Jeg har boet steder på Yucatan, som var billigere med bedre service generelt. Det er superærgerligt, for stedet har vildt meget potentiale. NOTE vedr. PARKERING Det er bøvlet at parkere på vejen, hvor der er parkometer. 5 min gang op ad vejen er en kæmpe parkeringsplads, hvor man kan parkere for 15 pesos i timen. Lidt dyrere end vejen, men langt nemmere. 😊

Loved location, cleanliness

Some bars and restaurants closed during our stay. Thankfully we hadn’t taken all inclusive offer Also, I lost sunglasses whilst there, staff weren’t at all helpful and therefore I didn’t get a report so can’t follow up insurance claim.

Great staff, sad to leave. Very accommodating for requests (travelling with a baby)

Playa is not for everyone, too touristy. Not a Cristian if the hotel as it is an oasis

Good