Great Location and Ambience in this historic Hotel. Good breakfast. Friendly Staff who tried their best to make up for "false advertising" on Booking.com, so we got a "free upgrade" to a spa-room with a view of the lovely botanical gardens - thanks!

Heritage Room was advertised with "Landmark views", but had no views at all and there was a lot of noise, so we had a restless night the one night we had to stay in this room. Manager had no presence at the Hotel and no come-back within a week of complaining and being promised a follow-up. Would not stay in Heritage Room again.

The breakfast was well laid out but cold. The only downside to it stay

We visit each year and each year we have an amazing time. The staff are wonderful, the grounds are beautiful, the food in the restaurant is exceptional and the apartment was clean, quiet and welcoming. Can not recommend highly enough.

Nothing

Guest room with separate lounge area Billiard room and guest balcony Buffet breakfast Gardens Location

Noise from beer garden later at night Noise from rubbish collection very early in the morning (5.30am)

We liked the history and decor of the hotel. Had period furniture and was like stepping back in time. Many pictures of famous people who had stayed there (like Bob and Hazel Hawk for their honeymoon). Breakfast was average, but ok. The toaster was a challenge tho, you will spend more time trying to get toast just right then actually eating breakfast. The eggs Benedict was spot on.

The beds were very low to ground and difficult for older people to get out of. The mattress was to hard as well. The room we were in was small, no chairs to sit on. Not air-conditioned, just overhead fan. The bathroom didn't have a mirror over the sink, so you will need to step to the side where a wall mirror is to shave, then back to sink to wash your shaver as you shave. The brochure that shows the rooms is obviously air brushed and photo shopped? Rooms are nothing like what is shown in brochure (at least ours wasn't, room 9). The food prices were very expensive. The price of the burger and chips was between $30 and $40 and that is in a takeaway box. Stairs, stairs, beware, you will need to carry suitcases up 2 flights of stairs to your rooms.

breakfast was ok, cooked but buffet style, coffee average

great setting, gardens are very good and pub on doorstep is great, not to noisy

A lovely location and good surroundings of nature and beaches. Dinner at the restaurant was always delicious. Short trip to many amazing beaches, Wineries, Caves and scenery.

Not the hotels fault at all, but it is so hectic around summer holidays. Next time i visit ill aim for outside school holidays to enjoy true tranquility.

Location, one of few accommodation options near to the beach. Also a short drive to Dunsborough which was handy

During peak season the rooms were quite clearly hugely overpriced. The service, quality and cleanliness did not live up to the price tag. Also, the Wifi didn’t work at all which is completely unacceptable in this day and age. We wouldn’t recommend this place

loved everything

location and ambiance

noisy early in the evening but did quiet down.

The nostalgia, open fires, great food, friendly accommodating staff, balcony access from our room.

The bed was excessively hard.

location, nostalgic, view from room

squeaky bed

Magnificent old hotel with so much history, a living museum of Art Deco splendour

The combination of its magnificent history, ambience and integrating with todays lifestyle.