Lovely spacious rooms and balcony. Plenty of sun beds round the pool.

Entertainment very loud in the atrium until late. Breakfast choices.

Location was very good. Liked being right by the beach. Swimming pool was good. Good quality food in the restaurant and plenty of choice at all meals.

Very large groups of summer school type teenagers staying here constantly. Very noisy when they were in their rooms shouting across to the other balconies. Made dinner very busy. Also made pool very crowded and noisy / boisterous when they were there.

We loved the staff. Everyone was very helpful and kind. The entertainment team were exceptional.

Leaving to go home!

The property was in a perfect location on the beach with plenty of bar’s and restaurants around. the hotel had a lovely vibe and the staff were very helpful, kind and polite. we got an upgrade to a sea view room we loved it so much we stayed an extra night. thank you for an amazing stay will definitely be returning.

We had an ocean view room with terrace which was fabulous. The rooms had plenty of space. It was nice that there was music and dancing in the evening. Breakfast had lots of items to choose from.

The room was a bit outdated but understandably for the price paid.

no draught beer in bar

We like the location of Bahia Serena, having been before. It is good to be able to go straight out for a walk. Spar supermarket over the road, is well stocked.

The food was very disappointing. Little choice, & cold. Often only fried eggs for breakfast. Not scrambled etc. Butter only available in morning. Had to find someone (often difficult),to ask for it in evening. It seemed as if chips every night. (cool too). This spoilt our stay. Had to buy fruit juice. Appeared to be only one nozzle, which meant that you had traces of the previous juices dispensed. Have allergy to pineapple, so had problems with the mixed fruit too. Mattresses were very hard. one had cover of plastic, so it made noises & became sticky. Very uncomfortable to sleep. The entertainment at night was very loud. (it echoed under the roof). But it did finish by 12:00

Location

The evening entertainment was too noisey. The kitchen was poorly stocked. The reception staff were unfriendly.

it stunningly beautiful. to look at and it has all the facilities you want , the long sandy beach is just opposite the rear exit of the hotel . for the one day we stayed it was perfect

we had a coffee pod machine in the room which is great but no coffee pods?

Nothing really maybe only because it is close to the beach …That’s all. But far from city center

Noisy hotel, old furniture, uncomfortable mattress

The location.

Outdaded furniture, stained room painting, dirty curtains, repetitive menu. The hotel definitely does not deserve 4 stars !!!!

Everything

Good large apartments with 2 bedrooms. Very clean with sea view.

everything is good. Good price value option

location, space

rough Round the edges

position in resort

The smell in the bathroom!! it was that bad the wife was heaving while trying to brush her teeth.

Location perfect, breakfast delicious:)

The room was of a good size and very comfortable. The person responsible for the housekeeping was the only member of staff who smiled, she did the hotel proud. The hotel facilities apart from what I am going to report as negative were excellent. Well-managed this hotel deserves an 8 or 9. As it was they were lucky to get a 6, and they have the housekeeping team to thank for that.

7-floor hotel with only three elevators in total and one is not working. 33% of their lift capacity was out of action and over the three days we were there no one tried to repair the broken one. Three days queuing for a lift to get from and back to the room. Meal times were also a disappointment, the staff did not smile once, and the hot food was tepid at best. No heating at all under the hotplates. We got over the problem with food fresh from the grill (which was hot) with salad. In short, a well-run hotel with a 30% lift capacity down should have switched to emergency mode and got it working again within 24 hours. Out-of-order signs do not solve the problem. Next wifi, on the 7th floor nothing, it connects and that is it. Good job we had data. A frustrating three days.