Hotel Maria del Carmen

I really wanted to give this location a 10, especially because the hotel staff was super friendly and accommodating and I am familiar with the Maya brand. It was a one night stay to be closer to the airport after 2 weeks on the peninsula. I do find, however, that there are a few things to bring to attention (I didn't say anything until after I checked out). I had asked for a garden/pool/courtyard room (what was listed on Booking) but got a window overlooking rooftops of the city with no real view but an abandoned building across the street. That's OK, I wasn't there to hang out in the room and not the reason for the lower review score. The room was fine, but DEFINITELY needs blankets or bed covers not just sheets to accommodate those with different sleep needs (so if you sleep with the a/c on to keep the room cooler and filter the humidity definitely ask for covers!!!). The reason I lowered my review is because there was a constant and ongoing LOUD humming on and off the whole time, only to find out afterward that the room backs to the mechanisms for the elevator so every time it moved it sounded like a lion roaring (and had slight vibration). It prevented sleep and then woke me up really really early. More so, however, is restaurant staff - they can do better considering the other amazing staff members! I have lived in Mexico for a while and know how service works here, I am patient, I am kind, and I tend to OVER tip but I was all but ignored. I definitely don't appear native but those who did got immediate service and a smile, while they wouldn't even look my direction when I waved or tried to catch their eye. When I finally flagged somebody down, it apparently wasn't until they realized I speak proficient Spanish that they even asked what I wanted to eat (not knowing because I never got a menu) or bring me coffee. The food wasn't bad when I finally got served but sadly disappointing end to my stay in Merida.

Noise in room (elevator) and restaurant. Location is GREAT but streets have no lights (not a consideration for the score, just pointing out for those who like to walk).

Good location, close to historical center. Good swiming pool area. Room small but enough for calm relax after day activities. Simple but good breakfast!

Too dark in a room. No any lights close to working table.

very friendly staff. Very quiet.

nothing

Location was OK. Saturday was terrible, but Sunday was good and other days are probably good too.

SATURDAY is kiddie day and the pool is packed with screaming kids. They crank up the music and let the kids run wild until 1025pm. Then they are all in the restaurant for the included breakfast on Sunday morning and other guests wait in line to get in but are ignored. They know they cant handle more diners but wont tell them to their face so they will let you just stand there forever. Asking for a quiet room on the booking form got me an extremely noisy room with a failing a/c system. They did move me to a better room the next day and that room was very good. The rooms along the street on the same side of entry are good. The ones with a pool view may be ok if it is NOT a Saturday.