Hotel Irotama Lago

Location, food, rooms, and value were great. I would recommend it.

Kids pool was closed. Everytime I needed service at the pool or the beach I had to go to the bar myself since there were no staff around. Some families were listening loud music around the common areas even though was against the rules.

Family atmosphere, very beautiful place, safe and the food was delicious, I would definitely return

None

Beautiful grounds, several pools, several restaurant options

The beach was not that pretty.

The past holidays and memories

My wife and I have been coming here for decades. Over roughly the last 20 years, we have travelled from Switzerland to Irotama around 20 times, later bringing our children, family and friends. We kept coming back because of the memories of what this hotel once was. Unfortunately, Irotama is simply no longer competitive. It is genuinely sad to see the decline of a place we have loved for so long. The service has deteriorated considerably, several facilities and restaurants are closed or improvised, and even something as simple as buying a drink can mean waiting 30 minutes at a temporary bar that has apparently been temporary for far too long. The entire experience increasingly feels like a hotel living on its former glory rather than caring about hospitality today. The most disappointing moment came on our last evening. After having dinner at the hotel with family and friends, as we had done throughout the week, we invited them briefly to our apartment before they returned home nearby. Our daughters simply wanted a little more time with their cousins. A security guard came and effectively ordered everybody out immediately. I asked for 30 minutes, then 15, then even five minutes simply to say goodbye. Nothing. After decades of staying here and repeatedly inviting friends and family to visit us in the apartments we booked, we were suddenly treated almost as though we were doing something illegal. That was deeply disappointing. There are still some wonderful long-term employees whom we have known for many years, and perhaps that makes the decline even sadder. And particularly to my Swiss, German, Austrian and French fellow travellers: if you are considering travelling 10–12 hours across the Atlantic specifically for this hotel, I would no longer recommend doing so. There are simply much better alternatives today.