Quality Inn Washington Court House

Staff was friendly but the series of events that followed is concerning.

I want to share my recent experience so others can make an informed decision about staying at this location. I will state exactly what happened and allow people to draw their own conclusions. I booked through Booking.com for September 22–23, 2026, using a new business debit card. The hotel charged my card for the one-night stay as expected. Approximately two hours later, my bank notified me of three separate unauthorized $20 charges. Because this was a new card, I immediately canceled it due to the fraudulent activity. Then, on September 23 at 5:47 PM—after my stay had ended—I received an email from Booking.com indicating that a new reservation/request needed to be confirmed by the hotel. I did not make or authorize another reservation. I immediately called the hotel. The attendant spoke with her manager while I could hear their conversation. She explained that I had received an email concerning a new request that I said I did not make. The manager responded, essentially, “Oh, it’s okay. His card declined.” That response was extremely concerning. Yes, the card declined—because I had already canceled it following the fraud alerts the night before. To be clear, I cannot independently prove who was responsible for the three unauthorized $20 charges, and I am not stating as fact that the hotel made them. What I can document is the sequence of events: I used a new business debit card at this hotel; shortly afterward, three unauthorized charges appeared; I canceled the card; the next day, I received notification concerning a reservation/request I did not make; and the hotel manager acknowledged that an attempted charge had declined. Those facts are concerning enough that I believe other consumers should know about my experience. The two attached photos/screenshots document the notifications I received. I will never stay at this location again.

The staff was excellent. Very accommodating when we made a mistake and had to change our reservation. 5 stars for them.

I had to spray lavender room scent because there was a damp smell. The spray seemed to help a lot.

Location was great off the main interstate/highway. Breakfast was good

The cleanliness of the facility and rooms would be great. Other than that not too bad.. staff was wonderful

Not much choice on food other than fast food or truck stop with bad food and service