very friendly staff, calm atmosphere, good facilities and breakfast

Room was very nice and spacious. Bathroom was modern and well equipped.

Dinner buffet was terrible. Breakfast buffet was average to good. Pool bar service was VERY slow. The elevators were unreliable and badly maintained (e.g. only the "up" buttons worked on our floor, and only one elevator was working at one point), so there were often queues of people waiting to use the elevators.

staff and internet, very few choices for ice creams

Spacious bedrooms

In the Checkin the staff gave me a key for an occupied bedroom

Great breakfast. Lovely view, Excellent room. Staff at the reception were fantastic.

Time of getting the room was at 4 pm. I would have preferred much earlier than that.

location - one of the bar tenders from the ático bar! young and very very kind and helpful

there are lots of reasons why I didn’t links this hotel or this stay: - it was not cleaned, there was lots of dust under the bad, the fridge had bottles from previous guests; - we were 4 and the left 2 pool towels, when I asked the reception they said that it is standard to leave only 2 towels per room even if the number of guests are superior! they told me to try to find some staff around to pool and ask them for the towels - unsuccessfully nobody knew how could I get 2 more towels - at dinner (drinks included) I asked if I could bring some water for the kids and even with a couple of bottles already opened and we were almost the last leaving the dinning room, they said a round No and indicated that I should buy it - the food was very limited and not refilled during dinner, the main bar run out of food and some drinks the couple of times I went there during the day - breakfast was supposed to be pre-booked so there was no mess and we were told we should be there at the right time! we were but it was a chaos! again not enough food for all guests, baby chairs not available…

location, pool, beach

staff, service and having the pool bar closed. Not possible to have a snack at the pool.

location

it’s tired, maintenance of grounds and the hotel itself leaves a lot to be disired . Burned out Light bulbs in the hallways need replacement, hand disinfectant dispenses empty for days, furniture and footings in the rooms and need to be replaced as they old and damaged. Bar in the lobby needs to have proper bartender and actual beverages to dispense to the clients. Also this is the first hotel we have stayed at that has no coffee ou tea available in the room.