The breakfast was fabulous The room was spacious

The room was cold (no heating available during the cold snap in May) & the decor desperately needs refreshing/updating. The TV was tiny. There were no tea/coffee making facilities in the room. The bed was cold but the spare blanket, or perhaps it was dust in the carpet or couch, gave me hay fever. The light switch buzzed constantly when turned on.

everything especially the efficient staff and the area

nothing

Central location and next to lake, this is reason for choosing the hotel. Rooms are old, need renovation but no problem for us as both rooms are clean and big enough.

Hotel needs renovation and already started in some rooms during off season when we stayed. We stayed on 4th floor and rooms were cold in general, can understand this due to current situation. But we woke up with the noise of drilling machine on Monday at 8 am. There were some men doing renovation at our floor. Come on this is a hotel, people might be sleeping… When we mentioned this issue to reception during check out. He told me this is Italy people works as of 8 am. How come a receptionist of the hotel can reply like this, instead of simple apology? This is very annoying and arrogant. Fist time I had experienced something like that.

Breakfast was good and enough choise Services were very good and friendly

The shower in the bastion was situated above the barhtub wich can cause dangeres situatons. It also Claudes that a lot of water splashes next to the bath.

Great location, good size room & good value Breakfast was well worth €10 each

Dated rooms

Service was really friendly, attentive and responsive. Very hard workers.

One bathroom had no walls or shower curtain on the bathtub, that was a bit weird.

perfect location. quiet area. spacious room

The location is the only good thing about this property. It’s directly facing the lake and the breakfast area is charming.

The rooms need major renovation: from the bed, to the couch to the bathroom. Literally everything is super old. When you open the door to the room, you smell the odor of mold and dust. What’s worst is that we made a reservation to a room with queen bed; they sent us to the only room available which was one with 2 single beds. Instead of making up for their mistake, we ended up paying an additional 10€ a night to change rooms to one with a queen bed. They didn’t even apologize. Wifi connection is awful. The room doesn’t have: a safe, tissues, bin, kettle, etc. The room had a nice balcony overviewing the lake but no chairs. The towels were super old and stained. The bathroom wasn’t clean with some hair left on the bath tub from previous travelers. We left a “don’t disturb” sign on the door handle when we left the hotel for a few hours because our stuff were literally everywhere. They ignored the sign and went into the room anyway. They didn’t even replace the towels. They did so when we called them afterwards. The hotel is understaffed; the same person is: the receptionist, concierge and waiter during breakfast and dinner. This hotel is wasted money and we would never return there again.