Incanto Family Hotel

They were helpful, did let us earlier as required.

Spacious, no elevator though.

Everything relatively new and clean. Big room and bathroom

Really small TV, only one socket in the room. Mattress was ok, but not super comfortable

Everything was great, especially the swimming pool which we could use until late night

Not a criticism really but it would've been good if the room had a coffee and tea making facility. There was a coffee dispenser across the road though.

I've stayed here before and so I knew, or thought I did, what to expect. The hotel is ideally situated for a 20 minute walk into town and has a few mini markets located nearby. You may prefer a stroll up to Lidl's (closed at the mo for renovation) or Kaufland, both within 20 minutes. Internet signal was great and the room was quiet, with a pleasant balcony overlooking the pool area and mountains in the distance. - See my previous reviews of stays for more info. If you don't fancy breakfast at the hotel, there's a good cake & coffee shop straight across the main road, opens at 9 and the lady behind the counter speaks English too.

Was not given the remote controls for the TV or air-conditioning unit at Reception check-in. My room was baking hot (as it faced the sun) when I arrived and without air conditioning, I slept with the patio door open and could hear dogs barking all night. On previous visits, I was given the handsets as a matter of course. Sheets and towels were wearing thin or torn (see pics), duvet was stained (see pic), bulb missing from wall light socket (danger to children's prying fingers) see pic, toilet flush conked out (but was fixed within an hour), one toilet roll (started) provided for three days/nights, over-mirror light in bathroom was broken, seriously over-loaded plug socket (see pics), it might be a good idea to have some of the documentation (e.g. menu, price list for pool or gym use etc.) in English to help customers. The hotel needs a bit of a re-vamp with the laminate flooring still lifting and the issues outlined above.