スタッフの方々がとても親切でした。 お料理も美味しく、施設内は緑が豊かでとても癒されました。 部屋風呂がとで気に入りました。

The food was amazing. Great baths as well.

Absolutely amazing, could not recommend this place more for a one of a kind experience. Everything was top notch.

Exceptional hospitality, cleanliness, attention to detail, and especially food

Some people might find it a bit old, but that is what we were looking for, very traditional ryokan experience

Matsusaki is a wonderful traditional ryokan experience in Japan. Everything, from the amazing hospitality (and I was really blown away by the service/hospitality) to the carefully curated and beautifully presented meals, to the size and comfort of the rooms, was perfect. Our room had a dining room overlooking the garden, a main living/sleeping area, a separate bathroom and then a spa bathroom with an open air private onsen pool on the garden. Dinner service was a dream- we were provided a private dining room (although I saw some guests who requested dinner in their room) and our hostess/nakai-san brought each course and explained them to us. Overall there were thirteen courses of traditional Japanese foods served. The proprietress also stopped in several times to say hello and assist if needed, which was lovely. I didnt use all of the public onsens because we had our private bath in the room, but the ones I did use were lovely and quite an experience for me as a foreigner. There is also a train station shuttle which is prompt and very easy to use, which eased some of our worry. Overall, I had a wonderful stay and wished that I had booked to stay for more time. I would stay at Matsusaki again!

There was really nothing I didn't like!

Pleasant stay with various outdoor hot baths available, good food and large, traditional room. Staff keen to please.

Staff a bit over-anxious. Tried to deal with everything in English when we would have preferred a bit more Japanese and a bit more of a relaxed approach. Food not served in room as there were four of us, but in a separate dining room. A little distant from Kanazawa.

The facilities are very very beautiful and extremely clean. The whole place has a relaxing atmosphere and the nicest staff. The Kaiseki dinner was incredible, with many courses to try out, all superbly prepared.

The staff were very lovely and helpful. They provided us with Japanese robes and pajamas, the rooms were nice - futons were great.

Place was very run down. The place we ate dinner was very grim - bright bright lighting, ugly room. Dinner was OK only. Japanese bath area badly needed updating. Run down area on the roof. Not at all the ryokan experience I was hoping for.