Beautiful hotel and location - directly on the beach. Very comfortable room and bed. Helpful and sincere staff. Hotel restaurant service was very good along with the food!

Bad lighting (many bulbs burned out) and the drain plugs were broken in the tub, bathroom sink and kitchen sink.

very well located near to the beach & shops

bathroom & shower needs upgrading.

Great location, hotel is straight by the beach, friendly staff, 10 euro taxi to Chania town.

Kitchen is just for emergency use sometimes pool too busy

Nice location by the beach.

Aircon not working in the room for 3 days despite of numerous attempts of fixing it.

Excellent location: close to Chania center by car and also close to two beaches! Great restaurant overlooking the sea! The room was superb!

Not much; I’m a happy returning customer.

The room was perfect for us as a family of 4..the sofa beds turned into singles so everyone had plenty of room. Super clean facilities. Lovely pool and tasty restaurant with gorgeous sunset views. Bus stop to Chania just outside the hotel. Lidl in walking distance and lots of other useful facilies all around...no car necessary. The hotel has direct beach access and the beach is a clean, gentle bay with a gradual slope so perfect for kids to play.

2 very small criticisms...the sunbeds on the beach cost €10 for a set of 2 + umbrella. Seems a bit mean to charge hotel guests but seeems be the norm in Crete. Reception staff are friendly but not very helpful when it comes to enquiring about day trips or travel arrangements.

Nice place located in a small bay Next to few other interesting beaches. Helpfull and friendly stuff, very clean expecially the common areas. Swimming pool was also a great point.Room was made daily.

If you take the basement room you ll face a bit of umidity and smell

Great location

Wi Fi

We really enjoyed: excellent location, directly at the beach in a beautiful bay. Very clean and well maintained, probably renovated not long ago. Very nice cleaning ladies. Ideal for families with young children. Calm area.

We would definitely come back and we really enjoyed. Still some small things to improve: the equipment of the kitchen is not sufficient. Shouldn't be a problem to provide a towel and a sponge for the kitchen or to keep the salt and pepper of the previous guests. There is a "warm" host missing. Probably it is not a family business.

great great location. beach with the locals so it must be good. pool and cleaning excellent- and the restaurant with Christina so wonderful. Do it

not one thing

Hotel is located right at the nice beach, great for kids, sea is quite shallow there. Also you can reach a couple of close by beaches easily if you'd like to change the scenery. There's a lovely restaurant where you can have any meal and enjoy the view, very good food and service. The pool is smaller but nice and clean. Bus stop and taxi station are right around the corner, as well as a nice small park. There's a small shop where you can buy almost anything. Our room was exactly like on pictures. Overall we really enjoyed our stay at Golden Bay and would come again. We arrived early in the morning but could check in straight away as our room was already prepared, special thanks for that!

Shower is quite tiny and having at least some kind of cover would be nice. Sunbeds at the beach are paid also for guests. We were a bit sad about it. Especially when you have a small child, you spend just several hours there.

we had the best room with the biggest balcony overlooking the sea. just divine ! also the restaurant is one of the best in all of Chania - with the friendliest staff - we are there many times .

nothing but could be better with a toaster!

Lots of food options around, easy beach access, cooking facilities, nice view, ample space, and clean.

Unfortunately, our stay was less than ideal due to a few issues. Our air conditioning units didn’t work for the first two/three days (we were only there four days) and this resulted in two VERY uncomfortable nights sleep, as it was too hot to have the doors closed and we were ravaged by mosquitos. While I understand that this was not the hotels fault, as the technicians couldn’t come to fix the A/Cs till later, they didn’t remedy this in any sort of way except giving us a bottle of wine; no fans, updates on fixing the problem, or compensation.

The location of the property was right on the beach as expected. The complex was beautiful and very clean. Our apartment had the best view overlooking the sea. It was well equipped and very clean. The on-site restaurant was outstanding, the staff were incredibly friendly and helpful and the food was excellent.

It would have been nice to have a toaster in the kitchen

The restaurant is the real diamond. The way restaurant staff look after their guests is just OUTSTANDING !!! Always with attention to details and very very friendly. We will definitely come back ! Thanks again to Christina and her lovely family

fantastic location !

very poor shower, at the end of the day barely any hot water and water pressure

Lovely place right on the beach with everything you could possibly want either literally on your doorstep or within easy reach. Sunsets from the bar were to die for. Staff were super helpful. For anyone worried about logistics of testing in a post covid world, reception arranges for a local doctor to visit to do your test. Great service all round!

Superbly located with very friendly staff, who stayed late on a Saturday evening to handover the key when out flight was delayed. Situated on the best side of a sheltered beach, with an amazing family run restaurant - with excellent food and service. WIFI strong enough to support work meetings on Teams. Easily walkable to Chania Town along the beach (45 mins).

It's hard to find fault with this aparthotel. The only problem is it's situated in such a lovely neighbourhood (mixed tourist and residential), that it is a disincentive to travelling around the island. We will definitely return to this property.

beach location

WiFi sucked