Muy completo comida excelente instalaciones muy bien seguridad y tranquilidad solo alterada en algún momento por sonido de parlantes muy alto

Recreación y música muy alta

Da vista para as árvores.

Nada.

I liked the room size and food in general

I didn’t like that almost nobody speaks English and when tried to speak Spanish the result was almost the same. We had a group that was making noise on the pool until midnight and when complained about noise they sent me a guy to fix the noise in my room. They charged my mother in law something that she never had on her final bill. So besides the room comfort and food overall experience was very bad as I think that having 4 stars in a place that lives out of tourism you should at least have basic English and se ce of hospitality

Breakfast was good.

The room wasn’t so clean, mold smell and they put two singles beds together to make a couple one.

Very friendly and helpful staff members. They took extra care to make us feel home.

Its location. A but remote may be.

nothing really.

this is called a hotel/convention center but it’s all but this. they should call it: hotel/kids club. the moment we walked in it was completely full of running and screaming kids, there’s a huge kids club area so if you’re looking for that, this is the place to go. checking in took long, the room smelled bad and was uncomfortable, also here in the hallway there were many screaming kids (and they get up very early) food was not good, overall we were just extremely happy to leave this place again.

The breakfast it’s really good !

The bar outside service it’s so bad.

A recreação é espetacular! A equipe do tio Frango é nota 1000!

The lady at reception when we arrived was very helpful. The breakfast buffet was excellent. The rooms clean if not sparse..no tea or coffee facilities..ie small kettle to get hot water.This is normal in most hotels. The cofre...I had to ask for a key. I think the problem is I was expecting much higher standards for a 4 star Hotel. It is a good Hotel but it could be great. Please accept my comments as constructive not negative. Thank you

On our journey into Foz the sign for Rafrain was broken and looked tired. This gave a poor impression. On arrival the foyer was clean but the swimming pool area was also tired looking and the tables dirty. The breakfast buffet was excellent but the evening meal limited in its selection. Lastly the bill at the end was disorganised. I was honest and communicated all that we had eaten and drunk but others would not be so. It had not been automatically added to our tab. After I had communicated this I was then told it was my fault! No thanks was offered for my honesty. I was not seeking thanks but I was surprised by the arrogance of the staff to pass the blame back on me. I fear your hotel is hemorrhaging money as not everyone would be as honest. Your image needs to updated and your administration checked.

Great property with many facilities and common areas

They dont have basic items as irons available

The hotel is very nice and not far from town. Breakfast was very delicious and the staff are very accommodating. Valter was the best staff member during our stay, very kind to my family.

The shower needed a deep clean. Mold on the shower walls.