entry was nice

We didnt feel like welcoming. we felt like they are ignoring. most of the staff couldnt speak english. I ahve called them and requested 2 times to help us for carrying laguage downstair. noone came. After shower we couldnt find any towel or nepkins. they took all the towels after room service and forgot to put new. first day locker was not working so they came and checked and after taking a lot of time decided to replace it with new . We were like nothing is perfect here

very noisey in the room when the wimd was blowing?

The staff at the reception have been really helpful and this makes all the difference when you are in a new place. Thanks guys.

Nothing actually, I wish I knew this hotel earlier, we just stayed for a night before our flight.

Room and the air conditioning was great. I was happy with my room, a nice size, good view & extremely quiet. Others have told me the front section of the hotel does have some noise. Facility was not too large. The staff were very helpful especially with help with transport or needing a phone call in Indonesian to be made or explanations needed. Location is good, easy for transport to find, just off the main tourist areas. Most of the guests were Indonesian on holidays which added to the atmosphere of being overseas. Food service was good. Tea & coffee making is possible, with a small fridge. I made my own breakfasts in the room & only had their paid breakfast twice. There is a nice coffee shop next door, though it doesn't open till 11a.m. & also local minimarkets & resturants, though the ones at the hotel are okay. Cocktail hour is good. It is good for Gojet transport & also you can order food via Gojet, many of their Indonesian guests do.

There was a nice area on the roof, but almost no shade. The swimming pools were in the full sun most of the time. Also music played in some of outdoor & restaurant areas continually.

Only good side is that is close to the aiport

The floor was dirty, if you walk without shows you get your feet and socks very dirty, bathroom had many dirty spots and dusty. The included breakfast is bad, not mamy options for it and the worst part is that the both of us felt sick after eating it. The fruits were old and tasted very bad also. Keeping in mind the fact that the place wasn’t very clean as it should be, when we checked out they charged us an extra fee ti clean the sheets. The hotel is placed nead a prayer space right behind it, and it gets very loud

Dident like the location, very noisy also inside the room

The breakfast & room service were excellent - good variety. The infinity pools were lovely - many happy hours spent between the gym & pools. Close to the Airport with good facilties

Would have preferred to be closer to the beach. The Beach Club was very expensive & our water was confiscated on arrival

Nice pool , nice restaurant on spot

Access to infinity beach club pool was by 500 000IDR deposit (you could buy food and drinks of 350 000IDR with it). We didn't know before arriving at the infinity beach club that the access to the pool is extra charge. I recommend using the hotel pool for free instead of ~2h roundtrip to the infinity beach club and the extra fee.