I have visited the desert before (about 10 years ago) and this was a real upgrade from the type of camp I visited then. The tent was spacious and well decorated - with a double and single bed, chairs, hanging rail and bonus - A GAS HEATER!! This helped take the edge off the cold in the space. When we arrived it was actually raining in the desert (a rare occurence) - it kind of felt a privilege to be there to experience that. The staff were very friendly, warm and helpful. They easily catered for our vegan dietary requirements. I was also suprised to have a fully functioning bathroom. It felt like a luxury experience. We opted for 4x4 transfer (additional cost) as we did not want to ride camels. The staff also arranged for us to do a quad bike experience which was fantastic - a highlight of the trip.

Whilst it was novel to experience rain in the desert, I feel this caused a big delay in our transfer - but the communication around this was not great and disappointing. We ended up sat in the car park in the compound for over an hour waiting (not knowing what was going on). Also compared to when I visited 10 years ago I was shocked by how many camps there are now and they are all quite close together.

A beautiful experience in the sand dunes. We chose the camel ride to camp and we did well. Our little guide took excellent care of us. Dinner and breakfast was excellent. The staff were very nice, they were lovely with our little Philip and made us feel very comfortable. In the evening we learned to drum. During the day we used the free sandboard and went on foot to visit a nearby oasis. We recommend it to everyone, there is nothing we didn't like, thank you

everything is okay

We had an amazing experience staying in Desert Heart Luxury Camp. Mustafa and Azis went above & beyond with their hosts. The Camp looked amazing, great food, and people very friendly. They helped us to organise our transport from Fes to Merzouga and from Merzouga to Marrakesh. They organised for us experiences like cemel rides, sandboarding and or extreme buggy ride at sand dunes. Also, during the first night I had a birthday. They surprised me with a birthday cake, Berber dance and music next to the fire. Many thanks Mustafa & Azis! Bart & Fatima (Juju)

We booked Desert Heart Luxury Camp for our Moroccan desert experience because their tents were a bit more isolated, had fewer tents than the others, and many excellent reviews. Unfortunately, it did not live up to our expectations. The ride into the desert on the camels was fun and the sunset over the dunes amazing! It did take longer to get to this camp, however, so our arrival well past the normal dinner hour was a problem. The dinner, while edible, was tasteless and served lukewarm, as were the drinks. We were not told that alcohol wasn’t available so we did not think to bring our own. Fortunately, with much difficulty in communicating with non-English speaking staff, a bottle of red wine was found to help us relax after a long day driving from Fes and the lengthy camel trek. Thank you to the helpful staff! After dinner and also after 10 pm, the musical entertainment began, right beside our tent. The music quieted somewhat after 11, allowing us to sleep. We had planned (and paid for) a second night in order to enjoy the peace and quiet of the desert, but after being informed that there were no cold drinks or lunch available without taking one of their noisy, group excursions via vehicles, we chose to forfeit the night and move on to our next destination. It’s unfortunate that the information about the camp was not made clear to us at the time of booking and that there was no offer of a refund as a result of their misinformation. We would not recommend Desert Heart as a result.

Poor communication. No refrigeration for cold drinks. Pushed the tours. Not what we came for.