Pino Nature Hotel, BW Premier Collection

Views and Location

Beds were really hard - Staff needs to smile more - but overall excellent experience

Frühstück ist sehr ansprechend und schön angerichtet. Viele Möglichkeiten direkt vom Hotel Ausflüge zu machen. Ein kleiner Spaziergang zur Gondel und man kann direkt in das Stadtzentrum mit der Gondel und wieder zurück.

Ein Hotel dass keinen Alkohol serviert ... Das ist sehr schade. Am Abend würde sich der Tag bei einem schönen Abendessen mit einem Glas Wein abrunden lassen. Während des Tages sehr viele Tagesbesucher.

Nice room and facilities

All good

The location. Although far from thee downtown but the jungle location was fabulous. Size of the room was good.

The staff were poorly trained and not very friendly. The reception staff flatly denied helping us with our bags even though I am a senior of 76 years age with walking issues. Probably the restaurant staff, where we had breakfast, were slightly better. The TV did not work all the 3 days we stayed there and that inspite of many complaints and frequent visits by their technicians. The property was too expensive for such poor quality. Shockingly it is a Best Western brand hotel. On the last day a fruit platter was sent over because we complained to the Management. But that was hardly a compensation for our disappointment.