Los Helechos

The swimming pool and the cleanliness

Nothing

The location

Everything was great

All good

The location in Sanlucar is good and the secure car park was a bonus. The inner courtyard yard is very attractive.

When I telephoned to make a reservation to park the car, I ask the female receptionist if she spoke English - she said no and put the phone down on me. I tried again and eventually she understood what was required. When we arrived she certainly wasn’t welcoming and put us in a small and dreary room where the heating wasn’t working. Thankfully a very helpful man had taken over and he kindly moved us to a much better room where the heater worked. Because of this woman we will never stay in Los Helechos again nor would I recommend it to anyone.