Beautiful, peaceful setting. Staff are friendly and responsive. Grounds are well kept. Other guests were friendly and fun. I would definitely recommend Suites Turquesa

Location and safety

Not enough outdoor chairs this visit

Location

Does not apply

Location unbeatable - This property has views of the ocean and is close to both town and airport. It is well-maintained, clean and comfortable.

The shower has no pressure and it takes a long time to rinse off soap and shampoo!

Best and most memorable element of this apartment was the view. The apartment was spacious and had good internet. Drinking water tank in the kitchen was nice, thank you for that.

Brief: poor check in, rude staff, cheating on payment, noise in the apartment, hot shower runs out in 2 minutes, no hairdryer. Not brief: There was no one at the registration desk when we arrived. Someone at the property called the right person. She said she would need to drive to the building to collect the payment and would be there in 40 minutes. She suggested to get something to eat in a bar nearby, she said it was a 2-minute walk away. Well, it wasn't a 2-minute walk at all. We dragged our luggage for 20 minutes in total to the bar and back. When we returned, the lady was unfriendly and seemed to be inconvenienced by the need to deal with us. She gave brief information about the facilities, had us sign a couple of forms and produced a card reader to process the payment. She entered the amount in pesos and presented the card reader to me. I didn't think of it twice and didn't do the math, I took out my card and paid the amount. A moment later I received a notification from my banking app that there was a new charge. The amount was 8.5% higher than the rate online. I asked the lady about it. With rude demeanor she said I didn't account for the additional fees that were mentioned on the platform. I was aware of those fees, of course, and showed her the screen of my phone with the total amount in USD, while she showed me the screen of her laptop in USD. We had the same amount. Then she said it was "probably my bank", that she "only enters the amount". Confused I went back to the apartment processing what she said. Everywhere in Mexico I used the same card and the charge in USD always matched the bill. A minute later I went to the front desk to ask another question about the charge. The lady was in her car in front of the building. Someone saw me looking for her and tried to get her attention. At that moment she drove off.

La vista

Que no hay comida

The location for us was PERFECT!. a quick taxi ride for 100-150 pesos got us to anywhere we wanted to go. The private pool, mini "sand beach", and snorkeling right from the hotel. Kitchen was supplied well enough that we easily made our own breakfasts. There are no stores within a reasonable walking distance, so plan to do a "food run" for supplies. This was clean, updated and felt absolutely safe. Three of us went diving in the morning/early afternoon and our 4th person felt totally safe to enjoy the pool/sand/snorkeling.

Nada.

Everything was white and spotless, complete kitchenette and right in front of the beach perfect location for snorkelling