Staff were nice people

Menu awful

Stayed here after a trip to Chester zoo. Huge room with huge bathroom. Didn’t know there was a pub at the bottom which was good so we could have food after a long day. Staff were super friendly and attentive throughout. Nice quiet evening considering it’s on a main road and a good price for the night. Will definitely be staying again.

Nothing, everything was perfect!

Clean, friendly staff, location, parking

Nice quiet room at the back of the hotel.

We were leaving early for the Open at Hoylake and found the door to reception locked - nobody had bothered to tell us we should leave via the fire exit!

The location was just 10 min walk from the train station with under 1hr comute to Liverpool Central, the food was very good, all of the staff was very polite, helpful & sociable. The bar & eateries area was very large with TVs on display & not overcrowded do plenty of space around you, also rooms were very clean & comfortable

Not anything

Room clean and very quiet at night. Easy parking and easy walk in to Chester.

Room was great and good nights sleep. Staff were attentive and professional.

Great location for our trip very friendly and helpful staff

The decor could do with updating and seats in the pub were in poor condition

Good location, free parking, bar & food available on site.

Room was clean but very tired & in need of a full refurbishment. Dark and quite small. En suite also very tired fittings and decor. Very limited hanging space for clothing.Just passable for a very short stay.

good welcome engagingly staff

Decor a little tired

The staff are so helpful and friendly. The food was really lovely!

The staff were friendly and nothing was too much trouble. Easy to order a drink on the app. Breakfast was fine and staff went the extra mile to bring it to the room for us

The rooms were small, the beds were hard and the walls were thin. We hardly had any sleep due to the bed being hard and next door coming in really drunk and noisy. The rooms need a lot of work as the paint was peeling off the walls quite badly. Yes this was £166 for two nights but even so we didn't expect a tatty room -. It looked newly decorated in the advertising pictures. Would like a refund but can't get hold of the manager.

Clean accomodation, comfortable bed, good location

The noise. We could hear music, singing, arguments until 4am. Struggled to sleep because of this. Complained to staff the following day and were offered a reimbursement. Accepted this and had planned to include this in the review, but following this all correspondence has been ignored by the hotel and no refund issued.

lovely room,very clean,good location not fair to Chester center food in pub was lovely too

the walls need sound proofing as someone come back really late and was having a conversation next door and I heard every word amongst other things 🤦🏽‍♀️ so that was the only down fall

Very please it staff nothing was to much trouble

The only thing was not queit area to relax

friendly staff and welcoming atmosphere

nothing

Great location, lovely accommodation and considering it's part of a pub, we didn't hear any noise in our room and slept very well.

Staff were great

The property is quite run down. In need of a makeover. The rooms are so small that there isn’t enough space for a set of drawers or a wardrobe. We lived out of our case for 3 nights. The website photographer must be a magician.

the staff here are all so lovely, 100% went out of there way to make our stay as comfortable and stress free as possible. me and my partner brought my little sister so we could attend Chester zoo today and didn’t have to do the trip all in one day. the hotel staff where brilliant, especially the women on the desk who checked us in(Emma) she was brilliant and also made sure to make us aware of the boxing on late and advised it could be a bit loud, there was a tiny bit of noise but it didn’t affect our stay. the room was lovely and massive for the 3 of us, so comfortable. the location was good as well with it taking us about 20 minutes to walk into Chester. came down for tea and had breakfast, both above what I would expect a pub to serve. can’t fault them! highly recommend, if we ever come back to Chester we will be staying here again!

The room was fine - small, but comfortable and clean. The bed was extremely comfy, with duvet, firm mattress, and multiple pillows. Bathroom great. Good shower, nice soap/shower gel. Nice clean kettle, good size cups, and plenty of tea/coffee. Breakfast was good, and a reasonable price. Staff were all friendly & welcoming and really helpful & responsive.

Some of the walls need re-painting - looks a little shabby in places (especially inside the bedroom). Also, there is no lift, so be prepared to carry your bags up a flight of stairs. Breakfast is served in the public bar, although not a problem early morning.

Location was brilliant.parking for easy.

Convenient location, about 15 - 20 mins walk from city centre.

One of the steps up to the entrance is missing a tile/slab and some internal areas look tired, need some repair then redecoration.

Very reasonable price. Easy parking.

Had to report that toilet had been used. Evening meal had obviously been dished up for some time before coming to table, mash was crusty. Staff were very apologetic. Walls in room in need of decorating.

The staff were friendly and the breakfast was very nice.

The room was very very run down - didn't particularly look like the photos and had wallpaper that looked to had been ripped from the wall in multiple patches. There also seemed to be a strange smell in the corridor, which I think they had tried to cover up using scented disinfectant but then left quite an unpleasant smell.

My room and bathroom were exceptionally clean and tidied every day,items replenished too. Everything I needed was there as well: hairdryer,kettle, tea/coffee,tv, iron and board.