Location Breakfast Vibe Staff Cleanliness

Stiff Pillow

The place has new management and it's going downhill fast. The offered bkfst. used to be great a year ago, now it's just boiled eggs and oatmeal.

First of all the advertising is misleading. There are NO lake views. Unfortunately, I found a bunch of crazy ants on my bed upon checking in only to be told they were fully booked and that I had to wait until the next day for housekeeping. Update, NO ONE did anything!!! I complained 5 times to no avail. Not even Booking.com

Poco più di un motel. Letto comodo

Doccia non funzionante e camera estremamente rumorosa, le parete erano estremamente sottili e si sentiva ogni minimo rumore delle stanze vicine con difficoltà quindi nel dormire.

Breakfast

Was repeatedly being stalked by someone from my floor. Manager did nothing I checked out after 1 of 3 nights refused refund and manager told me that she informed the person that they made me uncomfortable which made things worse

La ubicación es buena y en general el personal es atento y amable

No cuentan con una puerta de salida para peatones y deben salir por el área del parqueo junto con los autos, además de navegar tener un timbre para solicitar que abran dicha puerta al momento de salir. El hotel debe realizar un mantenimiento a sus instalaciones para eliminar en lo posible el intenso olor a humedad y darle mejor iluminación a los pasillos, tienen una zona “royalty” que está mucho mejor cuidada y hacen sentir a los demás huéspedes sin importancia pero asumo que dado el precio es lo que corresponde, sin embargo tuve la oportunidad de quedarme en otro hotel de precio similar y las calidad de las instalaciones estándar era muy superior. Les hicimos la solicitud de early check in con mucho tiempo de anticipación y hubiera sido un buen detalle que la tomarán en cuenta y la hicieran posible pero no fue así

Location

Rooms didn’t feel to safe

Todo

Nada todo muy bn

We got a good deal (120$/2 nights) so very good value for money. After booking we found some negative reviews so our expectations were low. However, we were pleasantly surprised and none of it seemed true to our visit. Just make sure you get a renovated room. Staff is friendly and helpful. Big size room with some lake view. The beds were very comfortable, although the springs of the bed were a bit noisy when getting in/out. A comfortable walk-in shower. TV channels are just very basic cable. Breakfast with good choice and fresh pineapple. Free parking with enough spots available. Many places around to get some food. 26 minutes from Universal Studios.

TV channels are just very basic cable. Breakfast can get busy the later you arrive. We returned our room keys at check out to avoid a 10$ surcharge.

Quarto amplo, recepção atenciosa

Instalaciones

El baño no estaba limpio y desmejoraron el desayuno antes era espectacular

Cleansing an staff on point

The breakfast was cold

Room 532 - family of 4 - the competitive pricing meant bargain rates for our two one night stays. Room size and facilities suit our needs. Location to Disney parks fabulous as is local amenities for eating choices Continental breakfast plentiful Pool - welcomed at the end of a park day

The balcony sliding door was in serious need of maintenance bordering on replacement needed. Security risk albeit 5tj floor. Two lifts were out from the 3 during our stay

The staff were exceptional. I love all the positive quotes around the building.

Breakfast was a bait and switch for me. Just carbs… most places that have free breakfast at least give you a meat.

Beds were comfortable and the location was perfect.

Towels were dirty and had stains. Shower fixtures were falling apart and there were spiders in the bathroom.

Maria at front desk was most helpful

I loved the hammocks

no microwave or fridge

The room was very nice and clean. The bed was relaxing and we loved the large shower. It was in a great location for us to reach all of our desired activities. We will be choosing this place for future visits.

The only thing that was missing was a microwave in the room.

Raquel in food service was most helpful!

Location, breakfast time.

The Service at the front desk. I ask for 3 things towels baggage cart and Laundry service (I asked for quarters to use the machines the guy told me we don't have cash ). The machines work with card

Clean hotel with high quality services

Nidia in food service was most helpful

The price was good. The hotel looks to have been newly remodeled. The Staff were friendly. Maria at check in was very nice. The breakfast had good options.

The room was clean, but not super clean. There were hairs on the mattress and under the bathroom sink. But other than the hair it was clean and nice.