Great staff, very welcoming

No hot water :/

Loved the decor and the location. It was a wonderful stay. We knew it would be loud with street noise at night so brought ear plugs but the sound of the ocean was great white noise.

Hot water didn’t work in our room but we just showered in the middle of the day.

Casa Love is in a prime location. The amenities are great, very clean and tidy. The hammocks in the common area were delightful as we spent the hottest part of the day just resting and relaxing. The staff at Casa Love are so nice and friendly, very attentive to the needs of the guests. The upper deck is a wonderful spot to spend time enjoying the beautiful views.

It is a little tricky to find Casa Love as it is up above the street. Just have to look for the big Heart on the door.

it was very close to the beach.

Not easy to find. Cab dropped us off and there was no sign stating hotels name. It’s basically a little wooden door with a heart on it. Door was locked. Just overall poor communication.

Terrible check in with staff who made it very problematic and lied in the end. The place is wonderful.

Check in staff.

This place is completely nonresponsive, horrible communication and just overall, a complete sham.

Everything was exceptional!! Clean, super friendly staff, amaaaazing location (right by the ocean) - you fall asleep to the sound of the waves. Dreamy.

awesome location!

property had lots of beautiful spots to enjoy the full ocean view with no obstructions. the common areas are large for lots to enjoy without being on top of one another.

it was all wonderful!

Xiomara and Nilo the pup are awesome. We loved our stay and the location was great. Would definitely book again.

The high above views of the beach activity, so close, was really nice, from our room (Mar), as well as the common roof-top areas. The cleaning staff, 2 lovely women, did an amazing job in the common areas (we didn’t need housekeeping in our room) and were sweet, as was the house manager. If you’re looking for quiet, though, town activity and music can be pretty loud, but that’s not the problem of the hotel. Beach towels are provided, so no need to schlep your own. I do want to say that it was frustrating that we got no response to our several advance attempts to slightly change our reservation to 6 nights instead of 7, and then when we got there and decided to upgrade (a great decision for how long we were staying), we did not get credit for the extra day we’d already paid for for the original room, amounting to about $65. Also, the listing states Casa Love is a “non-smoking property,” yet some guests persistently smoked in outdoor common areas, where smoke drifted into our open-air room; evidently they were told to be mindful but not stop altogether, which was frustrating. Also odd was that we were told we could not use the surfboards on site, yet other guests were allowed. Overall, though, if we go back to Sayulita we’d definitely consider staying here. Oh, and for town, very few places take credit cards, so be prepared with pesos or expect to visit the ATMs often.