The group handling the rental- very polite and responsive. The house - doesn’t live up to the description given. It is in need of attention. The things that brought me to this listing were not as advertised. The game room: only one gaming system worked. The air hockey table? Doesn’t work. Cannot play. The pool table? The pool sticks have no tips - - cannot use. The pool: I paid for heating for the full stay. The pool was off line when we arrived. I called on Saturday and someone came on Sunday. I thought it was corrected. Sunday evening I went out to make sure the spa was turned off, only to find the spa empty of water and water shooting into it but not filling. Again I called…and I figured out the work order process, which will get a quicker response. The next day another technician came and fixed the problem. Only this time when we came back from the community pool, the whole pool was a spa. (As warm as a hot tub). The technician assured my daughter earlier that it was normal for the spa to empty and it (heater?) would turn off and on automatically. The next day the pool was too hot to even enter. I turned off the spa timer (I had told the person spoken to on the phone that it does not shut off on its own). The next day someone came in and added cold water. Frustrating much??? You tell me. The pool was fine after that. By Wednesday. Four days of aggravation - just for the pool! Odds and ends: the vertical blinds were missing slats. How’s hard is that to correct? The back door cannot be locked. The rugs? Filthy. The sad part about all of this is that this house COULD be as stellar as presented on this site. If this house was as advertised it would be a gem. Right now? A gem in the rough. To say that I am disappointed is an understatement. I couldn’t wait to bring my family back to Champions Gate. I was embarrassed with the house. My grandkids resorted to their own electronics as the provisions that were to be “provided” for their entertainment weren’t available. You got my money and it won’t be forgotten. I believe I should be refunded the heating costs for the pool. (Sat/tues.) This house is anything but a “Magical Vacation Home” as advertised by the management group caring for it. I did find it interesting that I cannot find any reviews for the property. That in itself should have been a red flag. Others must have noted this as I doubt we were the only ones experiencing this debacle of a house. Shame on you.