The trees, the landscaping, the birds, the beach!

The TEDIOUS PROCESS of getting the endorsement letter. I sent several emails before I received the email with the proper attachment on the day of our travel to the site! So disappointing! The TEDIOUS PROCESS of registration and UNCLEAR INSTRUCTIONS on how we'll get the key. We were tired and hungry when we arrived so I had to make a tired and hungry call to the host about the key. Incomplete information about the STEEP PRICES of all the facilities we were told we had access to. We only had free access to the beach and the pool. That's it.

The caretaker of the unit was very attentive to us. She even volunteered to buy supplies we needed. The pillows are great, and the unit is very clean.

We chose pico de loro because it said in the advertisement that pets are allowed. This was our primary consideration as we have a small poodle we can't leave at home. We thought it was really a pet friendly place, it was falsely advertised. The unit allows pets, but not in the elevators. The dog owner would have to use the stairs. We can not also bring our dog with us to the restaurant, by the pool, and even by the beach. We can only walk the dog along the lagoon and pathways. Next time, pls be clear about saying "pets allowed." They are not allowed at all in the premises, they were "tolerated only" in limited areas of pico de loro. It is not a pet friendly place.

it was great location with a number of activities the family enjoyed very much

The neighbours door sounds like sticking. Every time they open the door, it makes squeaking sound they they had to bang it close. It was annoying but it stopped late in time for bed.

Le sourire des employés

L’eau de l’océan était sale Le sol du bar pas nettoyé Le prix pour pouvoir rentrer dans La zone de propriété est du racket et incompréhensible, plus de 20000 pesos en plus . J’ai du changer de chambre pendant la location. Pas d’eau chaude